Managing personal Outlook.com account settings, security, and privacy
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I am paying for Office. I can't use it properly. My One Drive files are deleted and I can't add any files. And I can't get Microsoft to communicate with me through the chat and phone links.
This is very bad customer service!
Managing personal Outlook.com account settings, security, and privacy
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You need to request a call
This does not work.
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We have tried for hours to speak to a real person. The automated phone system takes us around in circles, then hangs up. There is no live chat. The online support takes us to the last page and sends an error message telling us to clear our cookies. We have completed the steps on three devices to no avail! We have spent a LOT of money with Microsoft (thousands this year alone). Why is it so hard to get help?!
Go to Microsoft Customer Support click Talk to Virtual Agent and then tell the virtual agent you want a call and then put your number , and they should call back, usually within a minute.