What shortcut might archive messages on outlook.live.com?

Anonymous
2021-08-15T14:58:20+00:00

On several occasions, I have accidentally archived messages while typing them. Possibly sometimes while reviewing them. I have done this while typing a combination of keys. Lately, there is a prompt after it happens, and I can undo it. Previously, there wasn't. I have asked outlook support, but the person helping me does not believe me. He keeps insisting that it is E just because the references say so. However, I typed capital E multiple time in response e-mails, and it didn't do anything (thus debunking the reference). Also, it doesn't make sense that Microsoft would program a capital letter without any other key with it for a shortcut, when people might be typing it in e-mails. It could in fact, be in somebody's first name, so that doesn't make sense. I have given two reasons why it doesn't.

i am getting absolutely no help from Outlook support. I have told the person multiple times that I did not type capital E (besides typing it multiple times in the e-mail). These people also seem to think that unlinking my phone is the solution to everything. He knows that the e-mails keep getting archived by me typing on my computer' keyboard, but he wants me to unlink my phone to solve it. I sometimes feel like some of those people may just be searching for instructions to help people. Indeed, I have had a different problem that solved on its own after it was caused and fixed after an outlook update. Throughout troubleshooting, they also thought it would fix it by unsyncing my phone. That particular solution was given to me for three different issues, and for two of them, it was solved without doing so. The third one is this, but the factors involved prove it has nothing to do with my phone.

Please help if you have knowledge or experience in this issue. Archiving messages definitely has nothing to do with capital E.

Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2022-01-19T20:57:56+00:00

    But you can! I have been having this exact problem nearly every single day for the last few months - and it is an entirely new phenomenon. It is driving me crazy. Is there a way to turn off short cuts?

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  2. Anonymous
    2022-01-20T15:09:18+00:00

    This also happens to me, multiple times a day, only when replying to messages. I never archive messages, so never even use the shortcuts to do so when a message is selected. I have no idea what I hit, but I'll be tying away, not even using shift/space/ctrl/alt, and boom - the indications that I just archived a message appears. Luckily it has the "Undo" button, but this is terribly annoying and disappointing.

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  3. Anonymous
    2022-01-20T15:13:56+00:00

    Oh my word - I'm so glad you said this! I thought it was my new very expensive computer doing this - or I was going crazy - but was thinking it was outlook. Sorry you're having the same issue, but thankful you shared it here so I know which problem I am addressing (and I'm not crazy, most likely :)

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  4. Anonymous
    2022-01-20T15:19:00+00:00

    According to Dustin's reply right above yours - I'm wondering if all he has turned off has freed up enough of the resources to solve the problem, since as you stated very well, all that MS crams into a program is most likely causing the rapid typing to drop characters, archive messages, etc.

    I stopped using outlook many, many years ago when the email files would continually get corrupted. Now I have to use it for work and it's still such a pain. I agree, there needs to be a simple, clean solution. So much attempt at automation is killing productivity in all actuality.

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  5. Anonymous
    2022-02-09T06:29:39+00:00

    I'm just happy to know I'm not crazy. This has been SO frustrating, and I can't seem to change the shortcut setting.

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