What shortcut might archive messages on outlook.live.com?

Anonymous
2021-08-15T14:58:20+00:00

On several occasions, I have accidentally archived messages while typing them. Possibly sometimes while reviewing them. I have done this while typing a combination of keys. Lately, there is a prompt after it happens, and I can undo it. Previously, there wasn't. I have asked outlook support, but the person helping me does not believe me. He keeps insisting that it is E just because the references say so. However, I typed capital E multiple time in response e-mails, and it didn't do anything (thus debunking the reference). Also, it doesn't make sense that Microsoft would program a capital letter without any other key with it for a shortcut, when people might be typing it in e-mails. It could in fact, be in somebody's first name, so that doesn't make sense. I have given two reasons why it doesn't.

i am getting absolutely no help from Outlook support. I have told the person multiple times that I did not type capital E (besides typing it multiple times in the e-mail). These people also seem to think that unlinking my phone is the solution to everything. He knows that the e-mails keep getting archived by me typing on my computer' keyboard, but he wants me to unlink my phone to solve it. I sometimes feel like some of those people may just be searching for instructions to help people. Indeed, I have had a different problem that solved on its own after it was caused and fixed after an outlook update. Throughout troubleshooting, they also thought it would fix it by unsyncing my phone. That particular solution was given to me for three different issues, and for two of them, it was solved without doing so. The third one is this, but the factors involved prove it has nothing to do with my phone.

Please help if you have knowledge or experience in this issue. Archiving messages definitely has nothing to do with capital E.

Outlook | Web | Outlook.com | Settings

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  3. Anonymous
    2021-08-15T15:49:32+00:00

    Hello Joshua,

    I'm Diane, an Office Apps & Services MVP specializing in Outlook, and I’m happy to help you today.

    The backspace key will move the selected message to the Archive folder. Are you hitting that by accident? (I use 2 different keyboard and backspace in the wrong spot on one. :( )

    There is a list of keyboard shortcuts for Outlook.com in settings (gear icon) > View all Outlook settings > General > Accessibility.

    The only way the phone would be involved is if you are reading on the phone - swiping left or right will do things (you can change what they do).

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  4. Anonymous
    2021-08-15T18:53:21+00:00

    I used my left hand when I had archived messages on accident. The letter E might have been included, but it wasn't it. It was likely a mix of these keys (and not with the shift key involved): w,e,r,t,d,s,f. Likely, it wasn't all of them. The shortcut the Outlook.live.com lists is E. Since I typed E multiple times in responding to their tech support, it is not the real shortcut. I do not understand why they do not believe me. I am aware that my finger slips and I felt several keys at once when I got the prompt the recent times that a message was being archived. However, it was not a selected message. It was a message that was archived while I was typing it.

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  5. Anonymous
    2021-08-16T02:19:09+00:00

    It looks like they updated the list - backspace used to be the shortcut for Outlook (same as it is in Outlook desktop).

    In testing, I didn't need to use shift e, just e,

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