What shortcut might archive messages on outlook.live.com?

Does this mean we may have different setups programmed on our accounts? At times prior, I saw my accounts were not all with the same setup. I think we should not have to resolve their programming issues on our own; whether it is regarding Microsoft websites or offline software. Also, someone recently suggested to me that the best support from them is paid. I think that for free email or subscription-based services, the support should be free, and there should actually be real support. People should have solutions and it should not go on for a year and continuously tell users to figure it out and it is always shift+e and if we disagree because it isn’t happening on our end (with archiving), just ignore us, or keep changing the programming and avoid the topic. Obviously, some of us like to cut, copy, and paste. I don’t know what archiving is for anyways. It likely still takes up space.

Add me to the list of frustrated/annoyed users!

This accidental archiving happens almost every day when I am composing emails in Outlook 365 via a web browser (Firefox on an iMac).

For me it's not the E key, but some combination of keystrokes which I have not figured out yet; it may involve the shift key, but to have a hotkey use shift when the user is likely to be using the shift key a lot beggars belief!

Moreovoer, this has been happening since 2020: when I first realised what was going on, possibly after pop-ups starting appearing, I checked in my Archive folder only to find dozens of lost messages lurking there!

I also accidentally end up deleting emails in a similar way: typing away quite happily, only for a pop-up message at the bottom of the screen confirming if I want to delete an email or not!

It's clearly some bug in the software and how it interprets keystrokes.

I will try disabling hotkeys altogether and see if this works.

I want to add that I have the same problem.

I use Outlook.office.com, I don't use standalone Outlook.

Regular laptop user for work.

I hadn't pinpointed it until reading this, and I do think it's the "e" key that occasionally does this.

Incredibly frustrating.

I just turned off keyboard shortcuts and now I hope it will work and I won't get frustrated from missing certain other shortcuts.

Hope you can find the cause and fix it.

Just adding myself to the list of 365 users with the same problem, and it's infuriating, every time.

Welcome to the club. This happened time and gain to me too and in the end I turned off shortcuts and so far it has stopped archiving everything. Hundreds of people have complained about this and Microsoft shows zero interest in solving it.

Let me ask you, are you also experiencing missing letters in the middle of emails, despite knowing that you did hit the keys? This is driving me nuts and I can't sort it out. I tried to eliminate predictive text in settings but believe me, it won't solve the issue because I've tried it, along with a host of other solutions suggested by others on here.

Short of typing everything slowly one letter at a time, outlooks keeps dropping letters for no reason.

These are other frustating issues reported by scores of people that Microsoft just ignores. It's something more code related that the team supposed to be monitoring this duff app can't be **** the fix.

If anyone has ideas on how to use a different email service without any major changing/losing anything, then let me know, because I am sick of it.

hanks mirsoft, ou relly sck bg tim.