What shortcut might archive messages on outlook.live.com?

Anonymous
2021-08-15T14:58:20+00:00

On several occasions, I have accidentally archived messages while typing them. Possibly sometimes while reviewing them. I have done this while typing a combination of keys. Lately, there is a prompt after it happens, and I can undo it. Previously, there wasn't. I have asked outlook support, but the person helping me does not believe me. He keeps insisting that it is E just because the references say so. However, I typed capital E multiple time in response e-mails, and it didn't do anything (thus debunking the reference). Also, it doesn't make sense that Microsoft would program a capital letter without any other key with it for a shortcut, when people might be typing it in e-mails. It could in fact, be in somebody's first name, so that doesn't make sense. I have given two reasons why it doesn't.

i am getting absolutely no help from Outlook support. I have told the person multiple times that I did not type capital E (besides typing it multiple times in the e-mail). These people also seem to think that unlinking my phone is the solution to everything. He knows that the e-mails keep getting archived by me typing on my computer' keyboard, but he wants me to unlink my phone to solve it. I sometimes feel like some of those people may just be searching for instructions to help people. Indeed, I have had a different problem that solved on its own after it was caused and fixed after an outlook update. Throughout troubleshooting, they also thought it would fix it by unsyncing my phone. That particular solution was given to me for three different issues, and for two of them, it was solved without doing so. The third one is this, but the factors involved prove it has nothing to do with my phone.

Please help if you have knowledge or experience in this issue. Archiving messages definitely has nothing to do with capital E.

Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2022-01-12T17:18:12+00:00

    Turning off hotkeys did not fix it for me. However, turning off "Show suggested replies" and "Suggest words or phrases as I type" did fix the problem.

    That is odd. It makes sense that something might help, but I’m pretty sure that in the beginning of this issue, there wasn’t any suggested text. Also, most of the times that I had messages disappear, I didn’t have suggested text. They just got archived (with or without an undo feature). It is as this thread suggests: it seems to be that the keys that cause it are not always the same. I’m certain that they keep changing the programming and probably the support team doesn’t know the answer or somebody isn’t saying something.

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  3. Anonymous
    2022-01-11T20:55:32+00:00

    I'm pretty confident that's exactly what's happening: Outlook cannot keep up. It is so busy hogging resources to do things like change all your hotkeys and randomly archive emails, open tab metaphors, display animations, run predictive text services, etc., that, at points, there is no memory left over to keep up with a reasonably fast typist. Multiple times, I've seen my email compose "drip drip drip," well behind my typing, and often at these times, I'm overflowing Outlook's buffer, so it begins to drop characters.

    This goes back to what I said before: Microsoft keeps trying to stuff an overcomplicated, over-featured application, similar to what you'd install on your desktop, into your browser. So Outlook behaves erratically and unstably, wastes resources, and frustrates users with delays and errors. As astonishing as it is, Microsoft simply refuses to learn how to write a clean, efficient, helpful browser-based email client. But Microsoft has often been bad at managing user experience, and has a history of overstuffing and overcomplicating what would be better served by pared-down elegance. There's a reason Zune wasn't an iPod killer and Microsoft Phone wasn't an iPhone killer. It's the same reason Outlook is a sub-par email client.

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  4. Anonymous
    2022-01-11T20:31:46+00:00

    Oh wait I forgot a few other settings that I disabled along the way. I'm not sure which specifically fixed the issue.

    These are the options that I've disabled:

    • Offer suggestions based on keywords in my messages
    • Show suggested replies
    • Suggest words or phrases as I type

    Then, under "Microsoft Editor Settings", disable:

    • Text predictions

    Corrections

    • Spelling
    • Grammar

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  5. Anonymous
    2022-01-11T20:25:55+00:00

    I'm not, actually. I was when I disabled keyboard shortcuts, but not with just those other two options disabled.

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