What shortcut might archive messages on outlook.live.com?

Anonymous
2021-08-15T14:58:20+00:00

On several occasions, I have accidentally archived messages while typing them. Possibly sometimes while reviewing them. I have done this while typing a combination of keys. Lately, there is a prompt after it happens, and I can undo it. Previously, there wasn't. I have asked outlook support, but the person helping me does not believe me. He keeps insisting that it is E just because the references say so. However, I typed capital E multiple time in response e-mails, and it didn't do anything (thus debunking the reference). Also, it doesn't make sense that Microsoft would program a capital letter without any other key with it for a shortcut, when people might be typing it in e-mails. It could in fact, be in somebody's first name, so that doesn't make sense. I have given two reasons why it doesn't.

i am getting absolutely no help from Outlook support. I have told the person multiple times that I did not type capital E (besides typing it multiple times in the e-mail). These people also seem to think that unlinking my phone is the solution to everything. He knows that the e-mails keep getting archived by me typing on my computer' keyboard, but he wants me to unlink my phone to solve it. I sometimes feel like some of those people may just be searching for instructions to help people. Indeed, I have had a different problem that solved on its own after it was caused and fixed after an outlook update. Throughout troubleshooting, they also thought it would fix it by unsyncing my phone. That particular solution was given to me for three different issues, and for two of them, it was solved without doing so. The third one is this, but the factors involved prove it has nothing to do with my phone.

Please help if you have knowledge or experience in this issue. Archiving messages definitely has nothing to do with capital E.

Outlook | Web | Outlook.com | Settings

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  2. Anonymous
    2021-08-18T04:37:48+00:00

    I don't know if some of the older messages prior to the prompt were simply selected, but I don't think so. I know that more recently while I was typing messages, they were archived and I was prompted to undo the action. I do believe that something like this happened in the past and I had to start typing at least one message over prior to prompts being implemented. So I am not sure how it happened, and I am trying to figure out how it happened. I know that the last few times, one of my fingers slipped to part of the keyboard while typing an e-mail, and I felt many keys at once, and then messages disappeared, and I got prompted to undo an archived message. In the past, I didn't get a prompt when that happened. I do not think that all of them were messages that I was typing as some were sent messages. But I know that some of them were, so I would like to find out if somebody can tell me how that has happened. I think that probably others so far only know about selected messages, and not those that get archived while I am typing them. Perhaps it is a bug, or there is a shortcut that is meant for replies, but I don't know. I think that it has happened when I was typing new e-mails too.

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  3. Anonymous
    2021-08-16T19:46:33+00:00

    The shortcut should only work when you have the message selected - not when you are in another message (the reply) . I'm not able to repro it - e and E work as they should when I'm typing.

    If you hit a key that takes focus off the new message and puts it on the message list, it would do it - but tab / shift+tab won't do it - you'd need to repeatedly hit one or the other. Selecting it using the mouse might - and would be more likely when using a touch pad - palm it with the mouse over the message list.

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  4. Anonymous
    2021-08-16T17:53:44+00:00

    I don't know why that doesn't work on my laptop, but it doesn't. Keyboard shortcuts are not off. So, I am no sure if that is supposed to work while typing, or when selecting a message. I tried it while typing (which is how messages usually get archived in my case), and nothing happened.

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  5. Anonymous
    2021-08-16T02:19:09+00:00

    It looks like they updated the list - backspace used to be the shortcut for Outlook (same as it is in Outlook desktop).

    In testing, I didn't need to use shift e, just e,

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