What shortcut might archive messages on outlook.live.com?

Anonymous
2021-08-15T14:58:20+00:00

On several occasions, I have accidentally archived messages while typing them. Possibly sometimes while reviewing them. I have done this while typing a combination of keys. Lately, there is a prompt after it happens, and I can undo it. Previously, there wasn't. I have asked outlook support, but the person helping me does not believe me. He keeps insisting that it is E just because the references say so. However, I typed capital E multiple time in response e-mails, and it didn't do anything (thus debunking the reference). Also, it doesn't make sense that Microsoft would program a capital letter without any other key with it for a shortcut, when people might be typing it in e-mails. It could in fact, be in somebody's first name, so that doesn't make sense. I have given two reasons why it doesn't.

i am getting absolutely no help from Outlook support. I have told the person multiple times that I did not type capital E (besides typing it multiple times in the e-mail). These people also seem to think that unlinking my phone is the solution to everything. He knows that the e-mails keep getting archived by me typing on my computer' keyboard, but he wants me to unlink my phone to solve it. I sometimes feel like some of those people may just be searching for instructions to help people. Indeed, I have had a different problem that solved on its own after it was caused and fixed after an outlook update. Throughout troubleshooting, they also thought it would fix it by unsyncing my phone. That particular solution was given to me for three different issues, and for two of them, it was solved without doing so. The third one is this, but the factors involved prove it has nothing to do with my phone.

Please help if you have knowledge or experience in this issue. Archiving messages definitely has nothing to do with capital E.

Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2022-02-28T11:24:14+00:00

    Only just found this thread.

    I write perhaps 10-20 emails a day and my emails are constantly getting archived. This has been happening for 1 1/2 months if I remember correctly.

    I always sign into hotmail.com on my laptop to read/send emails. There apparently is no shortcut for archiving an email so I have no idea why it is doing this.

    I am definitely NOT accidentally tapping any other keys than I am typing as I've been trying to pay attention to what I am doing. And I know it is not something wrong with my keyboard, mouse or other hardware, as strange things do not happen when using any other application at all.

    I'd love someone to find a solution to this because it is getting very irritating when trying to send emails!

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  2. Anonymous
    2022-02-25T13:47:02+00:00

    Like everybody else I am so happy to find that it's not just me. I touch type and have not been able to unpick what makes it happen as by the time it happens, I'm a couple of words ahead! It is so frustrating! Also, it appears to be a fairly new thing?

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  3. Anonymous
    2022-01-20T15:09:18+00:00

    This also happens to me, multiple times a day, only when replying to messages. I never archive messages, so never even use the shortcuts to do so when a message is selected. I have no idea what I hit, but I'll be tying away, not even using shift/space/ctrl/alt, and boom - the indications that I just archived a message appears. Luckily it has the "Undo" button, but this is terribly annoying and disappointing.

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  4. Anonymous
    2022-01-19T07:35:05+00:00

    This has been happening to me for ages!! Another thing that happens is the message being sent to junk midway through typing. I have only just realised that I accidentally pressed the tab key followed by j while I was typing, turns out that is an random "shortcut" to send messages to the junk folder, luckily the half written message is still in drafts so I can just find and continue composing.

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  5. Anonymous
    2022-01-11T20:12:28+00:00

    Turning off hotkeys did not fix it for me. However, turning off "Show suggested replies" and "Suggest words or phrases as I type" did fix the problem.

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