What shortcut might archive messages on outlook.live.com?

Anonymous
2021-08-15T14:58:20+00:00

On several occasions, I have accidentally archived messages while typing them. Possibly sometimes while reviewing them. I have done this while typing a combination of keys. Lately, there is a prompt after it happens, and I can undo it. Previously, there wasn't. I have asked outlook support, but the person helping me does not believe me. He keeps insisting that it is E just because the references say so. However, I typed capital E multiple time in response e-mails, and it didn't do anything (thus debunking the reference). Also, it doesn't make sense that Microsoft would program a capital letter without any other key with it for a shortcut, when people might be typing it in e-mails. It could in fact, be in somebody's first name, so that doesn't make sense. I have given two reasons why it doesn't.

i am getting absolutely no help from Outlook support. I have told the person multiple times that I did not type capital E (besides typing it multiple times in the e-mail). These people also seem to think that unlinking my phone is the solution to everything. He knows that the e-mails keep getting archived by me typing on my computer' keyboard, but he wants me to unlink my phone to solve it. I sometimes feel like some of those people may just be searching for instructions to help people. Indeed, I have had a different problem that solved on its own after it was caused and fixed after an outlook update. Throughout troubleshooting, they also thought it would fix it by unsyncing my phone. That particular solution was given to me for three different issues, and for two of them, it was solved without doing so. The third one is this, but the factors involved prove it has nothing to do with my phone.

Please help if you have knowledge or experience in this issue. Archiving messages definitely has nothing to do with capital E.

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  1. Anonymous
    2021-12-18T22:18:57+00:00

    I get this all the time in both outlook.live.com and outlook.office.com and I'm pretty sure it's a combination of the shortcut keys and the predictive text / suggestions that Outlook has added.

    I can replicate this pretty reliably:

    1. Hit reply to an email from a contact
    2. Type "Hi", the autocomplete should now fill in the name of the contact
    3. Type "e", the message gets archived (and the letter "e" does not appear in the message)

    I ended up disabling both autocomplete/suggestions and keyboard shortcuts.

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  2. Anonymous
    2021-12-16T11:41:25+00:00

    This started happening to me today and it's driving me crazy! Hopefully we get an actual answer soon.

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  3. Anonymous
    2021-09-17T21:12:15+00:00

    i tried to do the same thing, but it won't work. i typed e several times during the recording, but nothing happened. I think that on my keyboard, it only happens when several keys are pressed. If that isn't true, then it must only happen occasionally while typing an e-mail. But i really think that it is at least two keys typed simultaneously. It doesn't make sense to me. i still find it strange that outlook.live.com's support does not seem to really want to look into the issues that I ask about. They always seem to want to prove it must have something to do with my laptop, or a password problem, and never a programming issue, or something to do with any other error on their part. I have had issues resolved after they had one update cause an issue, then another update resolved it.

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  4. Anonymous
    2021-08-19T02:53:34+00:00

    Exactly - because you shouldn't be able to archive a message when you are typing a new one.

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  5. Anonymous
    2021-08-18T22:00:19+00:00

    I do, but there is nothing listed from Microsoft about a shortcut that will archive messages while typing a message.

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