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Hi,
I have a user who has been having an issue with opening Outlook. when opening outlook the entire display shows scrambled text and missing tabs, this occurs randomly and seems to not have a pattern. I can close and re open Outlook and the problem will go away. This is Outlook on Office 365, Version 2112(Build 14729.20260) I have been working with the user for almost a month and have tried applying Dell Command updates, changed screen resolutions, disabled add-ins, ran Office repair, uninstalled and re-installed office, applied latest Office and windows updates and the issue continues to resurface. I am not sure what to try at this point besides maybe wipe the computer or replace it (which are last ditch options. Anyways, below is some info on the version of Office and hardware specs, Please let me know. I attached screenshots and have whited out certain info for PII protection as well. Have a look, thanks.
Outlook, Version 2112 (Build 14729.20260)
Microsoft 365, Apps for Business 16.0.14729.20260
Hardware:
Dell Latitude E5470
8 GB RAMIntel(R) Core(TM) i5-6300U CPU @ 2.40GHzWindows 10 Pro version 2009
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I'm on Windows 10, I have the usual blue opening banner, and also the scramble issue.
That's unfortunate. I haven't been back in the office to check or test this but was hoping I was on to something! Thanks for confirming which banner you have. I won't waste my time troubleshooting that difference. :)
I'm on Windows 10, I have the usual blue opening banner, and also the scramble issue.
Hi All,
Sorry for the inconvenience. However, the issue is currently being investigating by our Outlook team. You may check the information provided by "Gabriel Bratton" in this thread: https://answers.microsoft.com/en-us/outlook_com/forum/all/outlook-gui-interface-error/36d36880-857c-4749-826c-dc66683d9148?messageId=1a94fd6a-3520-4787-b928-2ed2dc705f84
Thank you in advance for your patience, while we work on this.
Best regards,
Shyamal
Only two of my users is having this issue and it's appearing on both their laptop and desktop. I noticed that their Outlook, Word, and Excel applications (installed on the PC, not through O365) look completely different from anyone else's and display a completely different banner when opening.
Being that these are the only 2 people having this issue - and also seem to have different packages installed, I wanna say there is a correlation here.
The white banner is from a user's computer who is affected by this scrambled text bug.
The blue is the normal banner that comes up for me and everyone else who do not have this issue.
I have this feature disabled to prevent Outlook from using Word as editor. It was done to reduce memory footprint and speed up the editing process, and has been so for many years. I am not sure of this correlation here.
However, I will say this scrambling issue happens when I am typing complex emails and/or attaching items. It seems plausible this has to do with how Outlook render email elements that it somehow corrupted render/display memory allocated by Outlook.
Can be, or is.