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Hi,
I have a user who has been having an issue with opening Outlook. when opening outlook the entire display shows scrambled text and missing tabs, this occurs randomly and seems to not have a pattern. I can close and re open Outlook and the problem will go away. This is Outlook on Office 365, Version 2112(Build 14729.20260) I have been working with the user for almost a month and have tried applying Dell Command updates, changed screen resolutions, disabled add-ins, ran Office repair, uninstalled and re-installed office, applied latest Office and windows updates and the issue continues to resurface. I am not sure what to try at this point besides maybe wipe the computer or replace it (which are last ditch options. Anyways, below is some info on the version of Office and hardware specs, Please let me know. I attached screenshots and have whited out certain info for PII protection as well. Have a look, thanks.
Outlook, Version 2112 (Build 14729.20260)
Microsoft 365, Apps for Business 16.0.14729.20260
Hardware:
Dell Latitude E5470
8 GB RAMIntel(R) Core(TM) i5-6300U CPU @ 2.40GHzWindows 10 Pro version 2009
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have the same issue.
Only cure so far is to restart Outlook
MS Please address this. We are paying customers.
Hey everyone I'm back. Nice to see I am not the only one that has come across this weird and annoying issue since posting this. Unfortunately the issue had to happen about 2-3 times a week on Outlook only since the original date of this post. No other user that I provide support to has experience this issue at all. The company my user works for decided to provide her a brand new laptop with the same version of Office 365 installed. Not sure how that will fix an issue that seems to be directly related to Office and not the laptop itself but so far since Monday she hasn't experienced this bug. I guess Microsoft is just going to go ahead and ignore this bug like someone else mentioned in the replies. Sigh
Wanted to add something else. It seems to be only users that are using remote desktop to login to their PC's. Anyone else seeing this?
I'm on version 2201 (Build 14827.20192) and mine is doing this also. I have it happening on multiple computers.
Hello.
Have you been able to find a fix for this? I have a user with the same issue.