"Personalized email address" missing in my Outlook.com premium

Anonymous
2020-02-11T09:13:29+00:00

I have a GoDaddy domain , I'm using it from several weeks.

Today I've open Premium tab and "Personalized email address" is missing!

A friend have just completed the domain transfer to GoDaddy and he would to activate his personal domain on Outlook.com but "Personalized email address" is missing for him also. 

Me and my friend have an active Office 365 Home subscription.

What's happens ?

Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2020-02-17T08:27:56+00:00

    Inspecting html code I've seen a lot of error 500 related to urls:

    https://outlook.live.com/ows/api/beta/PremiumSubscription/.....

    I think that "Personalized email settings" section is not displayed due to these errors.

    Microsoft please fix the problem!

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  2. Anonymous
    2020-02-18T15:29:56+00:00

    Still no update one this?!

    This is actually someone would buy 365 Home or Personal for...

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  3. Anonymous
    2020-02-18T17:33:24+00:00

    I contacted the Outlook.com team through Twitter - here their response:

    We value your feedback on this matter. In this case, we encourage you to submit this concern using the Feedback Hub: https://msft.it/6014TwFVC. When you submit a feedback item we gather additional details and information about your issue that will help determine what's causing it and address it. Feedback items regularly receive Microsoft responses on the submissions in the Feedback app so you can see what we are doing about your feedback. We hope this information helps.

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  4. Anonymous
    2020-02-18T17:50:20+00:00

    I opened a case at microsoft support yesterday. 

    Now I am waiting to the answer.

    To open a case, you have to open https://premium.outlook.com.

    Then in the right corner you find „Contact us“.

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  5. Anonymous
    2020-02-18T18:34:07+00:00

    I contacted the Outlook.com team through Twitter - here their response:

    We value your feedback on this matter. In this case, we encourage you to submit this concern using the Feedback Hub: https://msft.it/6014TwFVC. When you submit a feedback item we gather additional details and information about your issue that will help determine what's causing it and address it. Feedback items regularly receive Microsoft responses on the submissions in the Feedback app so you can see what we are doing about your feedback. We hope this information helps.

    Feedback Hub app is for reporting issues and giving feedback related to Windows and apps, it is not related to Office 365 at all.

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