"Personalized email address" missing in my Outlook.com premium

Anonymous
2020-02-11T09:13:29+00:00

I have a GoDaddy domain , I'm using it from several weeks.

Today I've open Premium tab and "Personalized email address" is missing!

A friend have just completed the domain transfer to GoDaddy and he would to activate his personal domain on Outlook.com but "Personalized email address" is missing for him also. 

Me and my friend have an active Office 365 Home subscription.

What's happens ?

Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2020-05-22T18:01:59+00:00

    Having the same issue of missing Personalized Email Address in Outlook Premium. 

    Setup a new account for a family member and I can't find a way to customize the email address.

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  2. Anonymous
    2020-05-22T21:05:28+00:00

    I had a similar issue back in Feb / March. In the end it worked, I guess maybe temporarily but I was able to configure things and it's been working great for me. But it took a fair bit of hounding of MS to get them to resolve the issue. Sounds as if the issue is back :(

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  3. Anonymous
    2020-05-22T21:13:44+00:00

    How did you hound them? Email? Phone? If over the phone, what number did you call?

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  4. Anonymous
    2020-05-22T23:19:44+00:00

    Same thing here! I cannot see the personalized domain under premium tap? what is going on?

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  5. Anonymous
    2020-05-23T08:45:48+00:00

    according to this question https://answers.microsoft.com/en-us/outlook_com/forum/all/microsoft-365-personal-subscription-premium-get-a/8b8339b1-ef9c-442b-bb34-81003def784b, the bug has been fixed.

    We'll see..

    But the fact that Microsoft treats paid users of non-business plans so bad (misleading support, no communication via any official channel, etc), make me wonder whether I should trust their reliability

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