"Personalized email address" missing in my Outlook.com premium

Anonymous
2020-02-11T09:13:29+00:00

I have a GoDaddy domain , I'm using it from several weeks.

Today I've open Premium tab and "Personalized email address" is missing!

A friend have just completed the domain transfer to GoDaddy and he would to activate his personal domain on Outlook.com but "Personalized email address" is missing for him also. 

Me and my friend have an active Office 365 Home subscription.

What's happens ?

Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2020-02-23T17:16:08+00:00

    Office 365 personal user here.

    I checked on Friday and there was a third section under Premium that had "Personalized Email Address".  This is different than it was previously as it was under the features tab.  But it looked like it was back in order and available to make the transfer for the domain.

    I didn't have time to mess with it on Friday, so I log in today to switch everything over and guess what...  The third option is no longer there and the Features tab shows "Unable to load these settings.  Please try again later."

    Also, I just found this out after I deleted all my records in my previous email provider and told my client that we were going to switch over.

    Boo.

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  2. Anonymous
    2020-02-23T17:50:03+00:00

    Office 365 personal user here.

    I checked on Friday and there was a third section under Premium that had "Personalized Email Address".  This is different than it was previously as it was under the features tab.  But it looked like it was back in order and available to make the transfer for the domain.

    I didn't have time to mess with it on Friday, so I log in today to switch everything over and guess what...  The third option is no longer there and the Features tab shows "Unable to load these settings.  Please try again later."

    Also, I just found this out after I deleted all my records in my previous email provider and told my client that we were going to switch over.

    Boo.

    I, too, am seeing this error today.  Maybe it’s because they are working on it or maybe that’s just my hope.

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  3. Anonymous
    2020-02-23T18:09:33+00:00

    I am now having this same error as well. Unfortunately, things have gone backwards as this was the ORIGINAL error I had when I found this thread, as I was trying to set up the Personalized Email address and could not even see the list of options on this window and saw the "Unable to load these settings. Please try again later." message. I also noticed that I cannot close the popover window with the X in the corner, I have to click out of it for it to close. I did respond yesterday to the help ticket that I was not seeing the option but others were and again included a link to this thread. I have given up trying to use this feature but still want to see it resolved.

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  4. Anonymous
    2020-02-23T21:03:51+00:00

    For me, the function is now missing again.

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  5. Anonymous
    2020-02-24T11:56:45+00:00

    Yes, it was back for a couple of days for me and now it’s gone again.

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