"Personalized email address" missing in my Outlook.com premium

Anonymous
2020-02-11T09:13:29+00:00

I have a GoDaddy domain , I'm using it from several weeks.

Today I've open Premium tab and "Personalized email address" is missing!

A friend have just completed the domain transfer to GoDaddy and he would to activate his personal domain on Outlook.com but "Personalized email address" is missing for him also. 

Me and my friend have an active Office 365 Home subscription.

What's happens ?

Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2020-02-21T10:24:56+00:00

    Solved

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  2. Anonymous
    2020-02-21T12:09:39+00:00

    Yes, its working for me. Hopefully case closed for everyone now.

    I’m glad it was a technical problem and not an end to the service.

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  3. Anonymous
    2020-02-21T12:25:23+00:00

    My problem has been resolved.  The "Personalized email address" ("Get Started") option  is now available in my Premium Settings.

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  4. Anonymous
    2020-02-21T14:54:05+00:00

    Same for me, I now see the option.

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  5. Anonymous
    2020-02-21T14:59:00+00:00

    My problem is:  the "Personalized email address" ("Get Started") option  is missing.

    On 2/20/2020, 8:28 AM EST, Outlook.Com support (Helpshift case 806832) says:

    Your concern has been escalated to the Outlook.com Research Team.

    ... we had a few other users who reported to us with the similar issue and we engaged our Engineering Team to investigate this further. They are in a process of deploying a fix for all the affected accounts worldwide, including yours. The fix will be deployed on February 20th, 2020 and you should be seeing the Personalized email addresses section in your account by the end of the day.

    It is working for me now. Thank you to those that were willing to jump through all the hoops to get it fixed.

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