"Personalized email address" missing in my Outlook.com premium

Anonymous
2020-02-11T09:13:29+00:00

I have a GoDaddy domain , I'm using it from several weeks.

Today I've open Premium tab and "Personalized email address" is missing!

A friend have just completed the domain transfer to GoDaddy and he would to activate his personal domain on Outlook.com but "Personalized email address" is missing for him also. 

Me and my friend have an active Office 365 Home subscription.

What's happens ?

Outlook | Web | Outlook.com | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

140 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2020-02-14T09:24:01+00:00

    What would be the best way of drawing their attention to it? 

    I suggest we all raise a support ticket with a link to this post. It would be good to know one way or another so that we are not waiting around! 

    It isn't very customer friendly to turn something like this off without announcing it first. I purchased my licence because of this feature...

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2020-02-14T09:12:11+00:00

    We need to keep this thread going in the hope we will get a response eventually.

    I would like official confirmation if Microsoft is either working towards a solution or ceasing to offer the service.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2020-02-13T22:09:43+00:00

    I am currently with Zoho, and while the domain works, it

    a) doesn't have as much success filtering spam out as Outlook or Gmail;

    b) constantly asks to reauth with IMAP on Outlook iOS, which is really really annoying (and the main reason why I wanted to switch to Outlook.com).

    I really really hope this isn't Microsoft cutting the cord, because it'd mean that in 2020 there is no product at all in the mainstream space for people that want personal email using a custom domain.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2020-02-13T20:47:58+00:00

    Zoho is a much cheaper way than Office 365 Business to use email with your domain (including ActiveSync). I only switched to a personalized Outlook address a few days ago so that I could get the service for free. However, I will consider going back to Zoho if there is no long-term support for this feature.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2020-02-13T20:40:24+00:00

    I've been trying for two days to get someone at Microsoft who knows anything about this, without success. I'm not a MS MVP though, so I'm going through consumer channels.

    It really is sad… this is the kind of feature that is really nice for families. And up to this point, the only solution—O365 Business—is just cost prohibitive by comparison. That Microsoft has made a ~$20 a year domain name the differentiator between these service tiers is just bizarre (IMHO).

    Then again, Google and Apple have done the same. Both at one time offered the ability for low-cost personalized domain-fronted email, as MS did with Outlook Premium. Both have also since dropped those services.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments