"Personalized email address" missing in my Outlook.com premium

Anonymous
2020-02-11T09:13:29+00:00

I have a GoDaddy domain , I'm using it from several weeks.

Today I've open Premium tab and "Personalized email address" is missing!

A friend have just completed the domain transfer to GoDaddy and he would to activate his personal domain on Outlook.com but "Personalized email address" is missing for him also. 

Me and my friend have an active Office 365 Home subscription.

What's happens ?

Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2020-02-21T09:43:54+00:00

    I still see the 500 here when trying to hit the /PremiumDomain and /PremiumUser APIs.

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  2. Anonymous
    2020-02-21T08:14:54+00:00

    It seems to be solved for new family members / accounts but for the main account (the one that was used to register the GoDaddy domain in the first place) the issue still seems to be present. Or maybe it hasn't "propagated" yet... I even cleared all my cookies and crossed a few fingers...

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  3. Anonymous
    2020-02-21T05:21:33+00:00

    Solved :-)

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  4. Anonymous
    2020-02-20T22:40:23+00:00

    I'm facing the same. I do have a custom domain as alias now. Not sure if that's something you guys have as well, but that might cause the 500 issues. Just my 2 cents.

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  5. Anonymous
    2020-02-20T16:31:11+00:00

    My problem is:  the "Personalized email address" ("Get Started") option  is missing.

    On 2/20/2020, 8:28 AM EST, Outlook.Com support (Helpshift case 806832) says:

    Your concern has been escalated to the Outlook.com Research Team.

    ... we had a few other users who reported to us with the similar issue and we engaged our Engineering Team to investigate this further. They are in a process of deploying a fix for all the affected accounts worldwide, including yours. The fix will be deployed on February 20th, 2020 and you should be seeing the Personalized email addresses section in your account by the end of the day.

    I also got the same reply after submitting a requested screenshot of my Outlook.com Premium Settings window via a ticket. Thanks to everyone who submitted tickets it looks like they are addressing it. I still do not see the option, but will update here when I do.

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