"Personalized email address" missing in my Outlook.com premium

Anonymous
2020-02-11T09:13:29+00:00

I have a GoDaddy domain , I'm using it from several weeks.

Today I've open Premium tab and "Personalized email address" is missing!

A friend have just completed the domain transfer to GoDaddy and he would to activate his personal domain on Outlook.com but "Personalized email address" is missing for him also. 

Me and my friend have an active Office 365 Home subscription.

What's happens ?

Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2020-02-22T13:19:30+00:00

    The first and second members I share the subscription with are fine. The third one does not have access to a personalised email address....

    It appears that the fix did not completely resolve the issue.

    Can those who have a support ticket option please raise this point? It will be faster than trying to raise a new support issue....

    I’m taking my turn at bat with support now...

    Well that didn’t go well.  A long tedious chat with support, ending in “I can’t fix it.”

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  2. Anonymous
    2020-02-22T12:28:06+00:00

    The first and second members I share the subscription with are fine. The third one does not have access to a personalised email address....

    It appears that the fix did not completely resolve the issue.

    Can those who have a support ticket option please raise this point? It will be faster than trying to raise a new support issue....

    I’m taking my turn at bat with support now...

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  3. Anonymous
    2020-02-22T12:08:12+00:00

    The first and second members I share the subscription with are fine. The third one does not have access to a personalised email address....

    It appears that the fix did not completely resolve the issue.

    Can those who have a support ticket option please raise this point? It will be faster than trying to raise a new support issue....

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-02-21T21:19:55+00:00

    My husband opened his Outlook on the web today and at first the option was not there, then the window refreshed itself and the option showed up. Mine is still not there. He is the primary account holder, Office365 Home, US.

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  5. Anonymous
    2020-02-21T20:59:02+00:00

    I created a new account and added it to my family just to see if that was the issue, and it didn't have it either.

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