"Personalized email address" missing in my Outlook.com premium

Anonymous
2020-02-11T09:13:29+00:00

I have a GoDaddy domain , I'm using it from several weeks.

Today I've open Premium tab and "Personalized email address" is missing!

A friend have just completed the domain transfer to GoDaddy and he would to activate his personal domain on Outlook.com but "Personalized email address" is missing for him also. 

Me and my friend have an active Office 365 Home subscription.

What's happens ?

Outlook | Web | Outlook.com | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

140 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-02-26T17:14:26+00:00

    Doesn't even matter. Even though it is the same guy, we are back to the beginning with sending logs etc.

    There are 401s, 404s and 500s thrown left and right on their effing page and they can't find the problem?!

    Since they want screenshots of the subscription page they obviously don't have proper access to the Microsoft systems and if this is the case, probably not to the server logs either.

    Bugs in the website, the new gmail integration does not even import all mail, horrible support.

    I don't need the option anymore, I am staying with Gmail. At least that works and has a decent customer support.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-02-25T17:40:52+00:00

    I haven't heard from support since Friday.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-02-25T13:29:06+00:00

    I still have an open ticket with the premium support and was asked to check if everything is working now that the problematic accounts had been corrected.

    After explaining him that it worked for 1-3 days and that now the whole premium settings tab is empty due to an error I provided him with a screenshot.

    Let's wait... again...

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-02-25T10:05:16+00:00

    Same here. And then I tried to subscribe to the thread, to get notified of any progress on this topic. But then the json response to 

    https://answers.microsoft.com/en-us/thread/subscribe?forum=outlook\_com

    reads

    {"ErrorMessage":"There is a problem enabling email notifications. Please try again later.","IsError":true,"Result":"Cannot enable emails","Success":false,"CorrelationVector":null,"DependencyCorrelationVector":null}

    Mail is such a difficult problem to solve. :-/

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-02-25T04:02:37+00:00

    I've got this issue too.  Submitted feedback and a support ticket.

    Was this answer helpful?

    0 comments