"Personalized email address" missing in my Outlook.com premium

Anonymous
2020-02-11T09:13:29+00:00

I have a GoDaddy domain , I'm using it from several weeks.

Today I've open Premium tab and "Personalized email address" is missing!

A friend have just completed the domain transfer to GoDaddy and he would to activate his personal domain on Outlook.com but "Personalized email address" is missing for him also. 

Me and my friend have an active Office 365 Home subscription.

What's happens ?

Outlook | Web | Outlook.com | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

140 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-02-24T21:17:46+00:00

    Thank goodness I'm not the only one seeing things!

    I only just transferred my domain this morning to GoDaddy so that I could avail of the feature and went to the personalise section the option wasn't there even though it was previously.

    Office support were also unable to help and I have raised a ticket with outlook support.

    Hopefully it gets sorted soon as currently I have no email for that domain :(

    Edit:-

    Just raised another ticket with OUTLOOK support linking this thread, hopefully they make some movement one way or the other.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-02-24T17:25:54+00:00

    Too bad they had already fixed it on most accounts on Friday

    We just assumed it would stay fixed.  Fool me once...

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-02-24T15:05:41+00:00

    Too bad they had already fixed it on most accounts on Friday

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-02-24T14:55:29+00:00

    I still haven't seen it working as of an hour or so ago. I'm in the UK and have O356 home rather than Outlook premium.

    Anyone seen it working if you have O365 rather than Outlook premium?

    I also have a Office365Home. Personalised Email is tell missing. I also reported this to Support. They are working on it. I do think they understand that something is wrong.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-02-24T14:25:44+00:00

    Same here

    Same problem here, it's disappeared again.

    Was this answer helpful?

    0 comments