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I’ve been using iOS Outlook for a while on an iPad Pro. Apart from its quirky style, which is a bit of a steep learning curve, even coming from over a decade of using Outlook for Windows, it has a major keyboard bug. It closes the on-screen keyboard (whilst typing!) and even an “attached” physical keyboard is deactivated during typing.
This manifests itself thus: you can type two or three words, then the keyboard on the screen disappears. So you reload it, type a bit more, and it closes again.
It does exactly the same thing for at attached physical keyboard.
If I switch to the iOS Mail app (native Apple), I have no keyboard issues, either on screen or physical. The same is true for all other apps on the device.
This strongly supports the fact that the iOS Outlook app has a keyboard bug. I’ve reported this to my IT department, who say nobody else says it does this. I have seen online similar iOS keyboard issues with Microsoft apps in the recent past, so I suspect this is a known bug.
Solution is not to use iOS Outlook for typing. :-)
Anybody know a ‘fix’ for the app please? I’ve reinstalled it, to no benefit.
Using Outlook for iOS for personal email and calendar management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Interssting. That would make sense. Does that result in delayed push notifications when you receive new emails?
I found that if i disable background app refresh the issue resolves for both the onboard and bluetooth keyboards.
In th Apple Setting app, seach for Outlook and disable background app refresh.
Attached is an image from my iPad.
Same problem.
To anyone with the keyboard issue, go to settings, general, reset, keyboard dictionary. Don’t know why it works but it does....
I am experiencing the same problem on the iPad Pro 12.9 inch with smart keyboard and magic keyboard. It began with the iOS 13.5 update. It happens will all types of keyboards and only with Outlook for iOS.
iOS is fully updated. Outlook for iOS is fully updated.
Workaround for me so far has been to save the draft, quit the Outlook app in iOS and then restart it. That gets me typing until the issue happens again (which could be within minutes or days).