iOS Outlook App - repeatedly closes on-screen keyboard (whilst typing!) and “attached” keyboard

Anonymous

I’ve been using iOS Outlook for a while on an iPad Pro. Apart from its quirky style, which is a bit of a steep learning curve, even coming from over a decade of using Outlook for Windows, it has a major keyboard bug. It closes the on-screen keyboard (whilst typing!) and even an “attached” physical keyboard is deactivated during typing.

This manifests itself thus: you can type two or three words, then the keyboard on the screen disappears. So you reload it, type a bit more, and it closes again.

It does exactly the same thing for at attached physical keyboard.

If I switch to the iOS Mail app (native Apple), I have no keyboard issues, either on screen or physical. The same is true for all other apps on the device.

This strongly supports the fact that the iOS Outlook app has a keyboard bug. I’ve reported this to my IT department, who say nobody else says it does this. I have seen online similar iOS keyboard issues with Microsoft apps in the recent past, so I suspect this is a known bug.

Solution is not to use iOS Outlook for typing. :-)

Anybody know a ‘fix’ for the app please? I’ve reinstalled it, to no benefit.

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88 answers

Anonymous

2020-04-22T19:32:38+00:00

I have this same problem
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Anonymous

2020-05-02T13:55:25+00:00

Hey, i had the same problem but this seems to have worked (from Microsoft in-app support)

force close outlook (https://support.apple.com/en-us/HT201330)

then re-open outlook, go to the settings gear in bottom left hand corner. go to your account and click reset account. force close and repeat for each account you have.

appesrs to be working fine now in composing new emails, replies, and forwards.
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Anonymous

2020-05-04T13:59:36+00:00

Me too! Dying for help. Only a problem on my iPhone 6s for now, but I don’t do email on my iPad. No problem with Outlook on my iMac, so just mobile devices, and only since the last update.

We’re not making this up. Ita a real (and aggravating) problem, whether you tech guys are seeing it or not.

Please, help. LC
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Anonymous

2020-05-06T11:28:30+00:00

Same issue here with latest ios and outlook version. Only happening in this app. Very frustrating. Unsuable for replying.

If it’s not a global issue then it will be difficult for you to reproduce it.

a video maybe ?
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Anonymous

2020-05-11T15:57:01+00:00

I had the same problem and may have just fixed it. It seems to be working. I'd be interested if others see it as a reliable fix.

After studying, it looked like the problem was that after some number of seconds (maybe 10-15), Outlook would auto-save a draft of whatever was being typed (the auto-save feature can't be turned off in the app). At least for me -- a Gmail user -- Outlook was then immediately syncing the new draft back to Gmail. That caused the email I was typing to disappear (it actually was just moved to the drafts folder) and the keyboard to close.

The fix seems to be at the Gmail end, by making sure that Outlook and Gmail no longer sync the drafts folder. I went to Gmail through a web browser, opened Gmail settings (the gear icon in the upper right), went to the "Labels" tab, and for the System Label called "Drafts," I unchecked the box that says "Show in IMAP." I think (although I'm not an expert) that this means the "Drafts" folder in the Outlook app is no longer syncing back to the Drafts folder in Gmail. As a result, although the Outlook app continues to auto-save a draft of any email I'm typing within about 10 seconds, the act of auto-saving doesn't cause any syncing activity back to Gmail, and drafting the email isn't interrupted (and the keyboard doesn't spontaneously close).

Does this work for others? It's only been a few minutes, but it seems to work for me.

EDIT: It's slightly more complicated. Unchecking "Show in IMAP" for the Drafts folder on Gmail seems to break the sync between Gmail and Outlook and Gmail entirely. I wasn't getting any new mail in Outlook and sent mail from Outlook wasn't sending. But, when I scrolled all the way down the Gmail settings (still in the "Labels" tab), I had a user generated label called, "[Gmail]/\Drafts." I don't know what app created that, but when I unchecked "Show in IMAP" for that, it seems to have fixed the problem in Outlook and doesn't seem to otherwise break Outlook. So far . . .
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