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I’ve been using iOS Outlook for a while on an iPad Pro. Apart from its quirky style, which is a bit of a steep learning curve, even coming from over a decade of using Outlook for Windows, it has a major keyboard bug. It closes the on-screen keyboard (whilst typing!) and even an “attached” physical keyboard is deactivated during typing.
This manifests itself thus: you can type two or three words, then the keyboard on the screen disappears. So you reload it, type a bit more, and it closes again.
It does exactly the same thing for at attached physical keyboard.
If I switch to the iOS Mail app (native Apple), I have no keyboard issues, either on screen or physical. The same is true for all other apps on the device.
This strongly supports the fact that the iOS Outlook app has a keyboard bug. I’ve reported this to my IT department, who say nobody else says it does this. I have seen online similar iOS keyboard issues with Microsoft apps in the recent past, so I suspect this is a known bug.
Solution is not to use iOS Outlook for typing. :-)
Anybody know a ‘fix’ for the app please? I’ve reinstalled it, to no benefit.
Using Outlook for iOS for personal email and calendar management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
IPadOS 13.4.1 - fully uo to date.
Sadly, makes no diffrence. Outlook unuseable for typing!
Have used in-app support now.
I cannot be the only one in the world with this problem. Thanks.
Hello Andrew,
Thanks for your prompt reply. I have searched at the backend, and didn't find any related issue about it. As in the forum, we have limited knowledge about the Outlook for iOS application, if you get any updates from the in-app support, please feel free to share it in the forum. Your understanding and cooperation would be highly appreciated.
Regards,
Rick
I’ve been using iOS Outlook for a while on an iPad Pro. Apart from its quirky style, which is a bit of a steep learning curve, even coming from over a decade of using Outlook for Windows, it has a major keyboard bug. It closes the on-screen keyboard (whilst typing!) and even an “attached” physical keyboard is deactivated during typing.
This manifest itself this: you can type two or three words, then the keyboard on the screen disappears. So you reload it, type a bit more, and it closes again.
It does exactly the same thing for at attached physical keyboard.
If I switch to the iOS Mail app (native Apple), I have no keyboard issues, either on screen or physical. The same is true for all other apps on the device.
This strongly supports the fact that the iOS Outlook app has a keyboard bug. I’ve reported this to my IT department, who say nobody else says it does this. I have seen online similar iOS keyboard issues with Microsoft apps in the recent past, so I suspect this is a known bug.
Solution is not to use iOS Outlook for typing. :-)
Anybody know a ‘fix’ for the app please? I’ve reinstalled it, to no benefit.
Ive got the same exact issue. What is the fix?
Hello Brian,
As we have dedicated support channel for Outlook for iOS app, please contact the in-app support and the experts there will help to look into the issue further. Tap your profile photo and then ? -> Contact Support.
Regards,
Rick
I've been doing that for over a week now and all they ask me to do is uninstall it and reinstall, then reconnect my account. It makes no different at all to the way the keyboard disappears in *just* this app. Everything else on the ipad works fine. It's just Outlook.