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I’ve been using iOS Outlook for a while on an iPad Pro. Apart from its quirky style, which is a bit of a steep learning curve, even coming from over a decade of using Outlook for Windows, it has a major keyboard bug. It closes the on-screen keyboard (whilst typing!) and even an “attached” physical keyboard is deactivated during typing.
This manifests itself thus: you can type two or three words, then the keyboard on the screen disappears. So you reload it, type a bit more, and it closes again.
It does exactly the same thing for at attached physical keyboard.
If I switch to the iOS Mail app (native Apple), I have no keyboard issues, either on screen or physical. The same is true for all other apps on the device.
This strongly supports the fact that the iOS Outlook app has a keyboard bug. I’ve reported this to my IT department, who say nobody else says it does this. I have seen online similar iOS keyboard issues with Microsoft apps in the recent past, so I suspect this is a known bug.
Solution is not to use iOS Outlook for typing. :-)
Anybody know a ‘fix’ for the app please? I’ve reinstalled it, to no benefit.
Using Outlook for iOS for personal email and calendar management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I was fine for 3 months, but now it's back and driving me mad! What a device! What ineffective programming - unless the plan is deliberate to annoy people?
My understanding (which could be mistaken) is that outlook for iOS actually is a 3rd party app which MS acquired. I can imagine all sorts of problems that could result from that kind of situation.
Only solution that worked for me so far is to delete the Outlook iOS app and switch to the native iOS Mail app.
iPad Pro 12,9 gen 4 with an Apple Magic Keyboard and I also tried using a Logitch MX Keys bluetooth keyboard. Everything updated to the latest firmware where possible. As soon as you stop typing for a few seconds the „focus“jumps away from the text entry area or the onscreen keyboard closes.
I guess the iOS suite of Office 365 it is not really a priority for Microsoft.
As a result I simply use the iOS Office suite as a 100% last resort when I have no internet connection. Othertimes I remote desktop (not using the Microsoft RDP app since that also comes with a load of comprimises and workarounds on keyboard, screen resultion) into my main workstation.
I can almost replicare this consistently when:
1 you get an email
2 you reply ti the email using the bottom reply feature
3 you go back to the first email and forward it to someone else using the specific email ... menu (not forwarding your reply)
during the forward this issue happens almost every time!
I’m so very grateful to find this thread - but equally frustrated to learn that even though the problem is so widespread and has been written about here for so long, neither M$ Apple or Outlook appear to want to take any responsibility for acknowledging or fixing this this. I really hoped my ipad pro could fulfill all my work email needs, This issues renders my email unusable inetrmittently and without notice . I’ll try the fixes but the reason why i muddle on is that it doesnt happen all the time - again for me its only in Outlook, on my ipad pro with the majic keyboard which i bought brand spanking new with all bells and whistles with a price tage to match only three months agao. Not the sort of glitch you’d expect when the kit is so very high end cost-wise.