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I’ve been using iOS Outlook for a while on an iPad Pro. Apart from its quirky style, which is a bit of a steep learning curve, even coming from over a decade of using Outlook for Windows, it has a major keyboard bug. It closes the on-screen keyboard (whilst typing!) and even an “attached” physical keyboard is deactivated during typing.
This manifests itself thus: you can type two or three words, then the keyboard on the screen disappears. So you reload it, type a bit more, and it closes again.
It does exactly the same thing for at attached physical keyboard.
If I switch to the iOS Mail app (native Apple), I have no keyboard issues, either on screen or physical. The same is true for all other apps on the device.
This strongly supports the fact that the iOS Outlook app has a keyboard bug. I’ve reported this to my IT department, who say nobody else says it does this. I have seen online similar iOS keyboard issues with Microsoft apps in the recent past, so I suspect this is a known bug.
Solution is not to use iOS Outlook for typing. :-)
Anybody know a ‘fix’ for the app please? I’ve reinstalled it, to no benefit.
Using Outlook for iOS for personal email and calendar management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have the same problem. Where while typing using the magic keyboard on my ipad pro, the connection seems to be lost. I have no problem typing with other Microsoft Office apps like Words, Excel or PowerPoint. My iPad Pro has been updated with the latest 14.2 and all apps are updated as well.
For what it's worth, this happened to me back when it was first being reported. I went to the phone settings and reset the keyboard dictionary.
-settings
-general
-reset
-reset keyboard dictionary
I have not had the problem since
FYI
For what it's worth, this happened to me back when it was first being reported. I went to the phone settings and reset the keyboard dictionary.
-settings
-general
-reset
-reset keyboard dictionary
I have not had the problem since
FYI
Unfortunately, I tried this and it did not work...
My user has multiple iOS devices (2 iPads and an iPhone), all updated to latest iOS and have removed and reinstalled Outlook across all of his devices as well as reset the keyboard dictionary.
Crazy that this has been going on so long without acknowledgment or a definitive resolution.
As somone else posted earlier in this thread, for me toggling “Backgound App Refresh” in the ipadOS settings sems to help for a while. This is a setting in the ipad settings gear, for Outlook, not a setting in Outlook. I can’t recall which setting (enabled or disabled) works better, but the idea is change that setting, go back to Outlook and use it until the keyboard closes on you, then switch it back again. This has keep me limping along for the better part of a year now.