iOS Outlook App - repeatedly closes on-screen keyboard (whilst typing!) and “attached” keyboard

Anonymous
2020-04-07T09:36:03+00:00

I’ve been using iOS Outlook for a while on an iPad Pro. Apart from its quirky style, which is a bit of a steep learning curve, even coming from over a decade of using Outlook for Windows, it has a major keyboard bug. It closes the on-screen keyboard (whilst typing!) and even an “attached” physical keyboard is deactivated during typing.

This manifests itself thus: you can type two or three words, then the keyboard on the screen disappears. So you reload it, type a bit more, and it closes again.

It does exactly the same thing for at attached physical keyboard.

If I switch to the iOS Mail app (native Apple), I have no keyboard issues, either on screen or physical. The same is true for all other apps on the device.

This strongly supports the fact that the iOS Outlook app has a keyboard bug. I’ve reported this to my IT department, who say nobody else says it does this. I have seen online similar iOS keyboard issues with Microsoft apps in the recent past, so I suspect this is a known bug.

Solution is not to use iOS Outlook for typing. :-)

Anybody know a ‘fix’ for the app please? I’ve reinstalled it, to no benefit.

Outlook | Outlook for mobile | Outlook for iOS | For home

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  1. Anonymous
    2020-08-26T14:55:59+00:00

    Same issue. Phone and app fully updated.

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  2. Anonymous
    2020-09-17T20:44:07+00:00

    I have exactly the same problem with an iPhone 8+ and iOS 13. Upgrading to iOS14 now to see if it helps. It only happens with Outlook, and occurs within about 2 seconds of reinserting the cursor, so it's one word at a time if I'm lucky, or less.

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  3. Anonymous
    2020-09-18T07:01:37+00:00

    How depressing that 5 months after reporting this NOTHING HAS CHANGED!

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  4. Anonymous
    2020-09-18T08:22:24+00:00

    Yes, very annoying and ruining the use of the Outlook app when using iPad pro as laptop replacement!

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  5. Anonymous
    2020-09-18T17:40:38+00:00

    Hello,

    i also have this problem. I have just installed office as ive started training and my university has asked me use outlook for email and calender but my keyboard keeps closing after a few characters are typed. This makes it impossible to use on my ipad but i cant use anything else.

    phil

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