iOS Outlook App - repeatedly closes on-screen keyboard (whilst typing!) and “attached” keyboard

Anonymous
2020-04-07T09:36:03+00:00

I’ve been using iOS Outlook for a while on an iPad Pro. Apart from its quirky style, which is a bit of a steep learning curve, even coming from over a decade of using Outlook for Windows, it has a major keyboard bug. It closes the on-screen keyboard (whilst typing!) and even an “attached” physical keyboard is deactivated during typing.

This manifests itself thus: you can type two or three words, then the keyboard on the screen disappears. So you reload it, type a bit more, and it closes again.

It does exactly the same thing for at attached physical keyboard.

If I switch to the iOS Mail app (native Apple), I have no keyboard issues, either on screen or physical. The same is true for all other apps on the device.

This strongly supports the fact that the iOS Outlook app has a keyboard bug. I’ve reported this to my IT department, who say nobody else says it does this. I have seen online similar iOS keyboard issues with Microsoft apps in the recent past, so I suspect this is a known bug.

Solution is not to use iOS Outlook for typing. :-)

Anybody know a ‘fix’ for the app please? I’ve reinstalled it, to no benefit.

Outlook | Outlook for mobile | Outlook for iOS | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

88 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2020-10-16T14:26:05+00:00

    Hey, i had the same problem but this seems to have worked (from Microsoft in-app support)

    force close outlook (https://support.apple.com/en-us/HT201330)

    then re-open outlook, go to the settings gear in bottom left hand corner. go to your account and click reset account. force close and repeat for each account you have. 

    appesrs to be working fine now in composing new emails, replies, and forwards. 

    This solution seemed unlikely at first, but it worked. I can type more than a few words at a time again. Thanks a lot. (Using the new Magic Keyboard.)

    Worked for me too!!

    thanks

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-10-06T16:27:32+00:00

    Thank you for this suggestion - I will give it a try! Done! Hopefully this will fix it - will let you know! Very kind.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-10-06T15:54:16+00:00

    I'm sorry, I think I steered you the wrong way - I must not be awake yet this morning - that was a solution to a DIFFERENT problem I was having at the same time. The solution I found for the disappearing keyboard is to turn off Background App Refresh in your iPad or iPhone settings under the Outlook app. Hope that works for you and sorry for the confusion.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2020-10-06T15:54:14+00:00

    In addition my iPad Pro has now developed an issue that when using the 'Magic' keyboard the return (enter) key does not working Powerpoint... works in Word and everything else!

    Still have the same issue in Outlook.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-10-06T14:47:45+00:00

    You have to turn off power saver mode in battery settings. 

    My iPad Pro does not have this setting and it is off on my iPhone. Both still have the problem. For many, many months. Only on Outlook. So far, the only "solution" that has helped at all (of the dozens of suggestions so far) has been completely closing Outlook and restarting. Sometimes this gives enough time to finish a short email before the issue comes back. I cannot think of a more frustrating and persistent bug in recent history.

    Was this answer helpful?

    0 comments