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I’ve been using iOS Outlook for a while on an iPad Pro. Apart from its quirky style, which is a bit of a steep learning curve, even coming from over a decade of using Outlook for Windows, it has a major keyboard bug. It closes the on-screen keyboard (whilst typing!) and even an “attached” physical keyboard is deactivated during typing.
This manifests itself thus: you can type two or three words, then the keyboard on the screen disappears. So you reload it, type a bit more, and it closes again.
It does exactly the same thing for at attached physical keyboard.
If I switch to the iOS Mail app (native Apple), I have no keyboard issues, either on screen or physical. The same is true for all other apps on the device.
This strongly supports the fact that the iOS Outlook app has a keyboard bug. I’ve reported this to my IT department, who say nobody else says it does this. I have seen online similar iOS keyboard issues with Microsoft apps in the recent past, so I suspect this is a known bug.
Solution is not to use iOS Outlook for typing. :-)
Anybody know a ‘fix’ for the app please? I’ve reinstalled it, to no benefit.
Using Outlook for iOS for personal email and calendar management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Is there a fix yet on this? How is it going on months now. It happens on my iphone and ipad pro with the new keyboard
Same issue as others...
Only workaround that works for me is to shutdown then turn back on my iPad.
Then, I can return to the app and the keyboard doesn’t dissapear. But eventually the issue returns.
Hope this helps.
Got the same issue here, very annoying thinking about using a different Mail app just for that reason.
my env.:
June 2020 and l have this bug on my federal phone (iphone 8) and home iphone SE and 7!!! I am exhausted. I cant figure a work around becuase goverment requires authentication and the outlook app for o365 intergration. FIX IT!!!
I’ve been using iOS Outlook for a while on an iPad Pro. Apart from its quirky style, which is a bit of a steep learning curve, even coming from over a decade of using Outlook for Windows, it has a major keyboard bug. It closes the on-screen keyboard (whilst typing!) and even an “attached” physical keyboard is deactivated during typing.
This manifest itself this: you can type two or three words, then the keyboard on the screen disappears. So you reload it, type a bit more, and it closes again.
It does exactly the same thing for at attached physical keyboard.
If I switch to the iOS Mail app (native Apple), I have no keyboard issues, either on screen or physical. The same is true for all other apps on the device.
This strongly supports the fact that the iOS Outlook app has a keyboard bug. I’ve reported this to my IT department, who say nobody else says it does this. I have seen online similar iOS keyboard issues with Microsoft apps in the recent past, so I suspect this is a known bug.
Solution is not to use iOS Outlook for typing. :-)
Anybody know a ‘fix’ for the app please? I’ve reinstalled it, to no benefit.
Same exact issue. iPhone 11 - everything’s updated. Keyboard keeps disappearing in the middle of typing an email. Only happening with Outlook app - every other app is fine.