iOS Outlook App - repeatedly closes on-screen keyboard (whilst typing!) and “attached” keyboard

Anonymous
2020-04-07T09:36:03+00:00

I’ve been using iOS Outlook for a while on an iPad Pro. Apart from its quirky style, which is a bit of a steep learning curve, even coming from over a decade of using Outlook for Windows, it has a major keyboard bug. It closes the on-screen keyboard (whilst typing!) and even an “attached” physical keyboard is deactivated during typing.

This manifests itself thus: you can type two or three words, then the keyboard on the screen disappears. So you reload it, type a bit more, and it closes again.

It does exactly the same thing for at attached physical keyboard.

If I switch to the iOS Mail app (native Apple), I have no keyboard issues, either on screen or physical. The same is true for all other apps on the device.

This strongly supports the fact that the iOS Outlook app has a keyboard bug. I’ve reported this to my IT department, who say nobody else says it does this. I have seen online similar iOS keyboard issues with Microsoft apps in the recent past, so I suspect this is a known bug.

Solution is not to use iOS Outlook for typing. :-)

Anybody know a ‘fix’ for the app please? I’ve reinstalled it, to no benefit.

Outlook | Outlook for mobile | Outlook for iOS | For home

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  1. Anonymous
    2020-10-06T14:47:45+00:00

    You have to turn off power saver mode in battery settings. 

    My iPad Pro does not have this setting and it is off on my iPhone. Both still have the problem. For many, many months. Only on Outlook. So far, the only "solution" that has helped at all (of the dozens of suggestions so far) has been completely closing Outlook and restarting. Sometimes this gives enough time to finish a short email before the issue comes back. I cannot think of a more frustrating and persistent bug in recent history.

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  2. Anonymous
    2020-10-06T14:30:10+00:00

    You have to turn off power saver mode in battery settings.

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  3. Anonymous
    2020-10-03T14:38:53+00:00

    Exactly the same issue here, iPad Air, latest version, iOS fully updated, problem only occurs in Outlook, no other apps. Outlook is unusable for composing messages.

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  4. Anonymous
    2020-09-18T17:40:38+00:00

    Hello,

    i also have this problem. I have just installed office as ive started training and my university has asked me use outlook for email and calender but my keyboard keeps closing after a few characters are typed. This makes it impossible to use on my ipad but i cant use anything else.

    phil

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  5. Anonymous
    2020-09-18T08:22:24+00:00

    Yes, very annoying and ruining the use of the Outlook app when using iPad pro as laptop replacement!

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