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The Outlook mobile app is extremely SLOW! Everything about it! Typing an email is SLOW. Scrolling through my inbox is SLOW. Using the calendar is SLOW. Going into the settings menu is SLOW. Searching is SLOW. Even typing a letter or hitting the backspace key is SLOW!
I'm using an iPhone XS running the latest iOS (13.3.1) and latest version of the Outlook app (4.30.0). I’ve tried everything...uninstalling and reinstalling the app, rebooting the phone, hard and soft reset. I have deleted old emails to clear out my inbox...no help. This is the only app I have problems with out of about 50 apps on my phone. The phone has plenty of CPU and memory available. On my desktop PC, the Outlook with Office 365 account works perfectly fine with no performance issues. Webmail also works fine.
I opened a support case through the mobile app and was told by Microsoft they're aware of the issue and are working on a fix. THIS HAS BEEN GOING ON FOR AT LEAST 6 MONTHS!!! COME ON MICROSOFT, GET IT TOGETHER!!!
If you have having similar issues, please mark this thread and reply. This issue needs more visibility.
Using Outlook for iOS for personal email and calendar management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Ouch! Luckily I am able to use webmail. I dont even bother opening the mobile app anymore. It’s horrifically slow. I cant fathom the idea that Microsoft hasnt fixed this after all this time. This has been going on for close to a year now, and its been getting worse.
Ps... OUTLOOK.OFFICE.COM on my phone works well. It’s the Outlook app that is specifically a problem. I just saved the website and use that since the app is so slow. The sign in process on the site sticks but after that it is so much better than the app. Too bad i am required to use this for work.
Webmail works much better for me also and it actually leaves me signed in. The issue there is no email notifications. Thanks for chiming in and letting is know about your experience. Is your account Office365?
Do You have a case number with MS... if yes can you share? I would like to tag on and get an eta
Yes my company uses 365
I went through the in-app support which doesn't supply a ticket number.