Outlook app on iPhone is SOOOOO SLOOOOOWWWWWW!!!

Anonymous
2020-03-27T15:11:26+00:00

The Outlook mobile app is extremely SLOW! Everything about it! Typing an email is SLOW. Scrolling through my inbox is SLOW. Using the calendar is SLOW. Going into the settings menu is SLOW. Searching is SLOW. Even typing a letter or hitting the backspace key is SLOW!

I'm using an iPhone XS running the latest iOS (13.3.1) and latest version of the Outlook app (4.30.0). I’ve tried everything...uninstalling and reinstalling the app, rebooting the phone, hard and soft reset.  I have deleted old emails to clear out my inbox...no help. This is the only app I have problems with out of about 50 apps on my phone. The phone has plenty of CPU and memory available. On my desktop PC, the Outlook with Office 365 account works perfectly fine with no performance issues. Webmail also works fine.

I opened a support case through the mobile app and was told by Microsoft they're aware of the issue and are working on a fix. THIS HAS BEEN GOING ON FOR AT LEAST 6 MONTHS!!! COME ON MICROSOFT, GET IT TOGETHER!!!

If you have having similar issues, please mark this thread and reply. This issue needs more visibility.

Outlook | Outlook for mobile | Outlook for iOS | For home

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  1. Anonymous
    2020-04-01T01:58:54+00:00

    Hi ThadMegow - Sorry to hear you are having issues, but thank you for chiming in. Your experience sounds exactly like mine. I have been using webmail because the app is unusable. What type of account are you using with the Outlook app. I am using Office 365 for business.

    Regarding your other post about not being able to reach the Apple forum link, I have no idea why. I just checked the link again, and you have the right URL and I can get to it even when I'm signed out of the Apple website. I am not a developer and did not post on the developer page. So far you are not missing much there. I received a suggestion to update iOS to 13.4 which must have just been released within the last few days. However I highly doubt this will help, as the Outlook app performance has become worse with every update of the Outlook app, independent of the version of iOS. None the less, I will update the iOS and report back.

    PS - I like that you used the word "latent" and time things in "ms"! Rock on fellow nerd...LOL! I have to ask...what do you do?

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  2. Anonymous
    2020-04-15T22:33:56+00:00

    I am having the exact same issue. The Outlook app is all but unusable at this point. It makes it more unbearable since the corporation i work for is strictly MS and requires us to use the Outlook app to check our mail.

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  3. Anonymous
    2020-04-24T07:58:51+00:00

    I have the same issue.

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  4. Anonymous
    2020-04-24T12:12:38+00:00

    Same issue

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  5. Anonymous
    2020-04-24T12:24:48+00:00

    Ps... OUTLOOK.OFFICE.COM on my phone works well. It’s the Outlook app that is specifically a problem. I just saved the website and use that since the app is so slow. The sign in process on the site sticks but after that it is so much better than the app. Too bad i am required to use this for work.

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