Outlook app on iPhone is SOOOOO SLOOOOOWWWWWW!!!

Anonymous
2020-03-27T15:11:26+00:00

The Outlook mobile app is extremely SLOW! Everything about it! Typing an email is SLOW. Scrolling through my inbox is SLOW. Using the calendar is SLOW. Going into the settings menu is SLOW. Searching is SLOW. Even typing a letter or hitting the backspace key is SLOW!

I'm using an iPhone XS running the latest iOS (13.3.1) and latest version of the Outlook app (4.30.0). I’ve tried everything...uninstalling and reinstalling the app, rebooting the phone, hard and soft reset.  I have deleted old emails to clear out my inbox...no help. This is the only app I have problems with out of about 50 apps on my phone. The phone has plenty of CPU and memory available. On my desktop PC, the Outlook with Office 365 account works perfectly fine with no performance issues. Webmail also works fine.

I opened a support case through the mobile app and was told by Microsoft they're aware of the issue and are working on a fix. THIS HAS BEEN GOING ON FOR AT LEAST 6 MONTHS!!! COME ON MICROSOFT, GET IT TOGETHER!!!

If you have having similar issues, please mark this thread and reply. This issue needs more visibility.

Outlook | Outlook for mobile | Outlook for iOS | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

99 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2021-01-02T18:44:36+00:00

    Thank you for your speedy response. I will try your suggestions. I will delete Outlook App on my phone and hopefully this will fix my issues.

    I too, use MS365 for all my work.

    Thank you, again.

    SG

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-01-02T16:41:29+00:00

    Just add your email account to your I phone using the Apple Mail app. 

    it will work much better which ever server you use. 

    Dont use the outlook app. 

    My experience shows that the outlook app only works with a microsoft outlook email account. 

    I have tried using a few different servers including BT which is my main one. They just lock up on outlook app. 

    Stick with setting up your email using the apple mail app. Its easy to set up and will work no problem

    i use micro soft 365 for all my work stuff and and apple mail app works with no issues.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2021-01-02T15:42:17+00:00

    My Outlook account will not load my emails on my IPhone!?!?!?! I run updates in OS, Outlook, Google and anything else which requires updates on my 12. I have uninstalled and reinstalled Outlook several times attempting to fix the problem. Can anything be done? I really do not want to switch email systems. Please, send advice.

    Thanks.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2020-12-10T22:27:08+00:00

    Have you tried updating to iOS 14.2.1? (or the latest version of iOS?)

    And yes, update the other apps and report back.

    Everyting is of cource updated to latest version. 😉

    My iphone 6s is updated to the allowable current version of 12.4.  Surely, Outlook is backward compatible.

    Outlook calendar has returned to normal performance. 👍

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-12-08T01:44:55+00:00

    Have you tried updating to iOS 14.2.1? (or the latest version of iOS?)

    And yes, update the other apps and report back.

    Everyting is of cource updated to latest version. 😉

    My iphone 6s is updated to the allowable current version of 12.4.  Surely, Outlook is backward compatible.

    Was this answer helpful?

    0 comments