Outlook app on iPhone is SOOOOO SLOOOOOWWWWWW!!!

Anonymous
2020-03-27T15:11:26+00:00

The Outlook mobile app is extremely SLOW! Everything about it! Typing an email is SLOW. Scrolling through my inbox is SLOW. Using the calendar is SLOW. Going into the settings menu is SLOW. Searching is SLOW. Even typing a letter or hitting the backspace key is SLOW!

I'm using an iPhone XS running the latest iOS (13.3.1) and latest version of the Outlook app (4.30.0). I’ve tried everything...uninstalling and reinstalling the app, rebooting the phone, hard and soft reset.  I have deleted old emails to clear out my inbox...no help. This is the only app I have problems with out of about 50 apps on my phone. The phone has plenty of CPU and memory available. On my desktop PC, the Outlook with Office 365 account works perfectly fine with no performance issues. Webmail also works fine.

I opened a support case through the mobile app and was told by Microsoft they're aware of the issue and are working on a fix. THIS HAS BEEN GOING ON FOR AT LEAST 6 MONTHS!!! COME ON MICROSOFT, GET IT TOGETHER!!!

If you have having similar issues, please mark this thread and reply. This issue needs more visibility.

Outlook | Outlook for mobile | Outlook for iOS | For home

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  1. Anonymous
    2022-03-24T12:19:34+00:00

    Hi,, I have the same issue on mij Windows laptop and android phone!

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  2. Anonymous
    2022-02-15T15:36:57+00:00

    SOLVED

    My main issue was the lagginess of a search. I would start typing in a search and it would freeze on the first letter and I would continue to put in my search criteria but it would be anywhere from 10 to 30 seconds before the rest of the text showed up. I have four separate emails running through my Outlook app on my iPhone 11 and went into the settings of the biggest account and scrolled down to the bottom, under Sync issues? Try resetting your account and clicked on"Reset Account" This force quit the app and when I reopened the Outlook app, it said "Updating" for a good three or four minutes. After this completed, my problem was solved and it has been over a week now.

    I hope this helps others!

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  3. Anonymous
    2022-01-28T12:16:07+00:00

    On my iPhone it’s working fine, but on my iPad it’s slower than you discribe. Removing the app and reinstalling it helps for a day or two. I gave up…

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  4. Anonymous
    2021-12-01T01:19:18+00:00

    Btw, I was able to resolve it with a workaround, which is turning off viewing any shared calendars. Unfortunately, when one does that you do not have the option to see shared calendars on the desktop app either.

    It has something to do with the sync process of the calendars of others on the Outlook iOS app, which is inefficient.

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  5. Anonymous
    2021-11-30T08:18:58+00:00

    Hi

    I'm also facing slowness issue with the outlook app, iPhone XR iOS latest version, outlook app fully updated. But very slow when opening mails . Performed reboot of the phone. resign in to outlook app......Still the same...

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