Outlook app on iPhone is SOOOOO SLOOOOOWWWWWW!!!

Anonymous
2020-03-27T15:11:26+00:00

The Outlook mobile app is extremely SLOW! Everything about it! Typing an email is SLOW. Scrolling through my inbox is SLOW. Using the calendar is SLOW. Going into the settings menu is SLOW. Searching is SLOW. Even typing a letter or hitting the backspace key is SLOW!

I'm using an iPhone XS running the latest iOS (13.3.1) and latest version of the Outlook app (4.30.0). I’ve tried everything...uninstalling and reinstalling the app, rebooting the phone, hard and soft reset.  I have deleted old emails to clear out my inbox...no help. This is the only app I have problems with out of about 50 apps on my phone. The phone has plenty of CPU and memory available. On my desktop PC, the Outlook with Office 365 account works perfectly fine with no performance issues. Webmail also works fine.

I opened a support case through the mobile app and was told by Microsoft they're aware of the issue and are working on a fix. THIS HAS BEEN GOING ON FOR AT LEAST 6 MONTHS!!! COME ON MICROSOFT, GET IT TOGETHER!!!

If you have having similar issues, please mark this thread and reply. This issue needs more visibility.

Outlook | Outlook for mobile | Outlook for iOS | For home

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  1. Anonymous
    2020-04-26T23:01:40+00:00

    So glad someone else has this problem!

    I have re-installed all of the Microsoft apps I've previously used to see if any others are effected.

    I have this exact same issue with Teams, One-Drive and Outlook.

    All other Microsoft apps seems to be okay though.

    There doesn't seem to be any issue if I do a factory reset and just install the app, but if I use my full IOS restore then the issue comes back.

    So as mentioned - could be due to large dataset due to calendar etc.

    I've been dealing with this issue in teams for several months now, the issue goes away after a few weeks until I change my password again (corporate sign-in)

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  2. Anonymous
    2020-04-24T17:48:43+00:00

    I went through the in-app support which doesn't supply a ticket number.

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  3. Anonymous
    2020-04-24T17:24:27+00:00

    Yes my company uses 365

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  4. Anonymous
    2020-04-24T17:23:07+00:00

    Do You have a case number with MS... if yes can you share?  I would like to tag on and get an eta

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  5. Anonymous
    2020-04-24T13:13:33+00:00

    Ps... OUTLOOK.OFFICE.COM on my phone works well. It’s the Outlook app that is specifically a problem. I just saved the website and use that since the app is so slow. The sign in process on the site sticks but after that it is so much better than the app. Too bad i am required to use this for work. 

    Webmail works much better for me also and it actually leaves me signed in. The issue there is no email notifications. Thanks for chiming in and letting is know about your experience. Is your account Office365?

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