Accessing an IMAP mail account using Outlook for Android on Galaxy S20

Anonymous
2020-08-25T22:18:25+00:00

I had been using Outlook for Android successfully for an IMAP account. Recently the app started asking for a password but it rejected the password entered. Multiple attempts to reconfigure settings failed. Worked with mail provider to try new password. Confirmed settings. Continued to fail. Uninstalled Outlook, reconfigure, and try to set up account. Outlook errors out after trying to accept an existing mail account.

I can access the mail account from a WIN10 device running Outlook (Microsoft 365) and using new password. I can access mail using Outlook for Android on my Samsung tablet.

Cannot figure out why Outlook stopped working on the phone and will not let me reinstall the mail account.

My mail account is not an Outlook.com account.

Outlook | Outlook for mobile | Outlook for Android | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

48 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-08-29T12:27:30+00:00

    Same probleme for me on my Android 10. Any solutions?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-08-29T12:11:32+00:00

    Hi,

    I opened a ticket using the in-app support.

    Someone asked more details quickly, I'm waiting for the next answer.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-08-28T21:21:54+00:00

    Try adding your Microsoft account to be able to open the app, even if you don't use the email it lets you get the app open.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-08-28T21:14:20+00:00

    Thanks. Unfortunately, I cannot open the app to use the "in app support."

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-08-27T01:28:48+00:00

    Hi Richard,

    Thank you for posting your concern here in the Community Forum. We understand that you have tried all possible resolutions to fix your Outlook for Android app when accessing your IMAP email account. Accurate configuration settings might be needed to solve this matter. No worries let me direct you to best avenue to get this resolved effectively.

    In this case, let me point you to the proper support team who are indeed equipped to perform the advanced troubleshooting to get this issue addressed. Please get in touch with our Outlook In-App Support by following the steps provided in this article. Rest assured that they will be able to exhaust all resources for this problem.

    We hope to get this sorted soon. Please don’t hesitate to get back to us if you need further assistance.

    Was this answer helpful?

    0 comments