"The properties of the message have been changed" prompt when forwarding/replying in Outlook

Anonymous
2021-05-21T21:28:23+00:00

When users open a message in its own window that has a pdf attachment and replies or forwards the message; when they close the original window, outlook prompts "The properties of the message <email_subject> have been changed. Want to save your changes to this message?"

Steps to recreate this issue:

  • Message must have pdf or txt attachment
  • Open the original message in its own window
  • Reply-to or forward the message
  • Closing original message that was previously opened in its own window

Attempts to disable add-ins or running outlook in safe-mode do not resolve this issue.

Outlook | Windows | Classic Outlook for Windows | For home

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Anonymous
2021-06-16T08:16:59+00:00

Hi All，

First, apologize for the inconvenience caused by this problem in Outlook Client. Microsoft has realized this issue and the dedicated outlook teams are working on this problem to fix it. It is a known issue in the current Outlook Clients, and a fix will be released to Office version 2106 on 2021/6/17. For the affected users please navigate to Outlook Web App as temporary workaround and wait for the new fix release with some more patience, thanks. For more details, please refer to "The properties of the message have been changed" prompt when forwarding/replying in Outlook.

Thanks for your understanding and patience.

Best Regards,

Oliver

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  1. Anonymous
    2021-06-11T15:53:51+00:00

    I have tried this on another user that was having the same issue and can confirm that this has resolved the issue for them as well.

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  2. Anonymous
    2021-06-11T15:38:30+00:00

    No I haven't yet. Someone did post on how to do that in this thread, so I will look for it and give it a try!

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  3. Anonymous
    2021-06-11T15:35:27+00:00

    Yes, items saving and staying in the draft folder is part of the issue as well, even if an e-mail has been sent successfully. I've been deleting my Drafts folder daily, very annoying. Good news is that it's all fixed with v2016.

    Microsoft needs to push the fixed build out ASAP, this is a global critical issue at this point.

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  4. Anonymous
    2021-06-11T15:30:52+00:00

    Did you try the version switch using insider?

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