Hotmail account repeatedly locked

Anonymous
2022-01-11T17:28:52+00:00

* Locked

On Sat Jan 8, 2022, my outlook/hotmail account was temporarily locked due to "unusual activity". I requested a verification code, and my account was unlocked. I changed my password. I logged in OK the next day. I can receive emails, but as soon as I send an email, my account is locked again. What can I do?

Outlook | Windows | Classic Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2022-01-24T16:05:45+00:00

Hello JerryJackson7 & All Community Members!

The fix for the ongoing issue has been deployed already. Please reset your account password and click the link I have provided below to verify the account.

Click here: Check your Microsoft account reputation

We look forward to your response on the results. If you have other clarifications about this matter, you can get back to us by replying to this post. Sincerely,Juhn Jac,Consumer M365 Forum Moderator

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  1. Anonymous
    2022-01-17T14:58:57+00:00

    Hi you mention its an on-going issue. Can you check on an account by account level who is effected?

    Have they said when its goint to be fixed?

    thanks

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  2. Anonymous
    2022-01-17T15:01:51+00:00

    That’s more than what I have used before I cleaned it:

    Follow this:

    SOLUTION: It turns out that my problem was that I had too many emails in my "Send" folder! I didn't see this mentioned anywhere as a potential problem but once I deleted most of them, my problem has been solved. Just a lucky guess on my part. Here's what I did:

    Go to Settings

    Click on "View all Outlook settings"

    Click on "General" and then "Storage"

    Scroll down to the "Send" folder

    On the right, under "Empty", you can select either 3, 6, or 12 months (to delete all emails in the "Send" folder that are older than that number of months).

    While at it, you can also clean your trash and junk and make sure you visually see it emptied….takes a while to come to clean….

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  3. Anonymous
    2022-01-17T15:02:59+00:00

    I have very little left I can delete, are you suggesting I should try more?

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  4. Anonymous
    2022-01-17T15:27:20+00:00

    Same issue here. I was initially getting help from the outlook team but now I cant access that. I've deleted a shed load of sent items old inbox stuff and deleted items. No change. Going round and round. Much more of this and I wll bin that email account completely

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