Hotmail account repeatedly locked

Anonymous
2022-01-11T17:28:52+00:00

* Locked

On Sat Jan 8, 2022, my outlook/hotmail account was temporarily locked due to "unusual activity". I requested a verification code, and my account was unlocked. I changed my password. I logged in OK the next day. I can receive emails, but as soon as I send an email, my account is locked again. What can I do?

Outlook | Windows | Classic Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2022-01-24T16:05:45+00:00

Hello JerryJackson7 & All Community Members!

The fix for the ongoing issue has been deployed already. Please reset your account password and click the link I have provided below to verify the account.

Click here: Check your Microsoft account reputation

We look forward to your response on the results. If you have other clarifications about this matter, you can get back to us by replying to this post. Sincerely,Juhn Jac,Consumer M365 Forum Moderator

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  1. Anonymous
    2022-01-17T14:09:23+00:00

    Did you go into your outlook thru many many many steps and deleted literally thousands of emails that are stuck in the sent folder over the decades? In the area that shows percentage of quota allowed?

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  2. Anonymous
    2022-01-17T14:21:04+00:00

    i did but it didnt work, has this actually worked for anyone?

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  3. Anonymous
    2022-01-17T14:32:48+00:00

    Yes, worked for all of us, myself included

    How much percentage does it say you have left in your account?

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  4. Anonymous
    2022-01-17T14:45:20+00:00

    I have only used 6.9%.

    THIS IS THE PROCESS EVERYTIME:

    I send emails through the Outlook app AND Outlook for the Web.

    1. When I try to send emails through the Outlook app, I receive the message 'Please sign into <*** Email address is removed for privacy ***>. SIGN IN'

    I click SIGN IN > enter my password > click Sign In > click Show more verification methods > click Text my mobile number > enter the last 4 digits of my mobile number > Send code > enter the code > Verify > I receive a message that my account has been locked > click Next > enter my mobile number > click Send code > I receive the message 'Usage limit exceeded. Try again tomorrow.' This first happened on Friday. I tried again on Saturday & received Usage limit exceeded. Try again tomorrow.' I tried again Sunday and received the message 'Usage limit exceeded. Try again tomorrow.' I tried again today (Monday) and received the message 'Usage limit exceeded. Try again tomorrow.'

    I've tried entering a relative's mobile number which let me continue but when I tried to send emails I received the message 'Please sign into <*** Email address is removed for privacy ***>. SIGN IN'

    When verifying, I'm now receiving the 'Usage limit exceeded. Try again tomorrow.' when entering my relative's mobile number too as this has been going on for so long.

    When I try to send emails through Outlook for the Web, I receive the message 'We've noticed some unusual activity in your Outlook account. To help protect you, we've temporarily blocked it. Please verify your account.' I click Verify and receive the message 'Your account has been locked'. I click Next, enter my mobile number then click Send code and receive the message 'Usage limit exceeded. Try again tomorrow.' I enter my relative's mobile number then click Send code and receive the message 'Usage limit exceeded. Try again tomorrow.' This has also been happening every day since Friday. I've tried a third mobile number of another relative and now receive the 'Usage limit exceeded. Try again tomorrow.' with that one too.

    I experience the same messages when I try to sign into the Community and when clicking Reply. I've had to ask a friend for their mobile number - so that's now a fourth mobile number, in order to be able to reply to your post.

    I'm running out of mobile number's I can enter

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