Hotmail account repeatedly locked

Anonymous
2022-01-11T17:28:52+00:00

* Locked

On Sat Jan 8, 2022, my outlook/hotmail account was temporarily locked due to "unusual activity". I requested a verification code, and my account was unlocked. I changed my password. I logged in OK the next day. I can receive emails, but as soon as I send an email, my account is locked again. What can I do?

Outlook | Windows | Classic Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2022-01-24T16:05:45+00:00

Hello JerryJackson7 & All Community Members!

The fix for the ongoing issue has been deployed already. Please reset your account password and click the link I have provided below to verify the account.

Click here: Check your Microsoft account reputation

We look forward to your response on the results. If you have other clarifications about this matter, you can get back to us by replying to this post. Sincerely,Juhn Jac,Consumer M365 Forum Moderator

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  1. Anonymous
    2022-01-20T17:35:26+00:00

    I am experiencing the same issues as everyone in this thread.  On 1-12-22 Jason Guer M365 Forum Moderator responded to JerryJackson7 stating:

    “I made a research and we found out that this matter is an on-going issue. I will be consulting our internal team about this issue once I gather the information. I keep you posted.” 

    This was over a week ago, can Jason Guer or another Microsoft forum moderator please update us on what is being done to fix this problem?

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  2. Anonymous
    2022-01-20T18:01:19+00:00

    Hotmail account repeatedly locked since end of December's end. Attempted many times with Microsoft chat to remedy to no avail. Currently I can get my account open but like everyone else, cannot send out emails, tried suggestion of reducing "Sent Folder" but no improvement. emails still will not sent, they simply go into my drafts. and a small window appears with the message "Couldn't send the following message" indicating the subject line of the email wanting to be sent. The one difference of note is that I can now try to send an email and my account will not automatically revert back to being blocked. Additionally, the same account is blocked on my phone, appears you have to unlock individually, however, will lock again when you try sending an email from another device. So annoying, particularly given you have no idea as to why this happened in the first place so you can avoid it happening in the future. The only thing of comfort, if you can call it that is knowing I'm not the only one.

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  3. Anonymous
    2022-01-20T18:07:52+00:00

    That is exactly the same as mine. I am not getting locked out all the time now, but cannot send anything

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  4. Anonymous
    2022-01-20T19:19:50+00:00

    Hi everyone,

    I've been having the same issue since Jan 16.

    As a temporary work around solution, I setup email forwarding from my hotmail account to my gmail account. This way, I can still get all my Hotmail emails and can reply to urgent emails through gmail instead of hotmail. You will still need to find a way (i.e. another cell #) to unblock/unlock your account first if it's still currently blocked so that you can go into the account settings.

    Here's how you setup email forwarding: https://support.microsoft.com/en-us/office/turn-on-automatic-forwarding-in-outlook-on-the-web-7f2670a1-7fff-4475-8a3c-5822d63b0c8e

    Hope this work around helps many of you for now until MS gets its s*** together.

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