Hotmail account repeatedly locked

Anonymous
2022-01-11T17:28:52+00:00

* Locked

On Sat Jan 8, 2022, my outlook/hotmail account was temporarily locked due to "unusual activity". I requested a verification code, and my account was unlocked. I changed my password. I logged in OK the next day. I can receive emails, but as soon as I send an email, my account is locked again. What can I do?

Outlook | Windows | Classic Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2022-01-24T16:05:45+00:00

Hello JerryJackson7 & All Community Members!

The fix for the ongoing issue has been deployed already. Please reset your account password and click the link I have provided below to verify the account.

Click here: Check your Microsoft account reputation

We look forward to your response on the results. If you have other clarifications about this matter, you can get back to us by replying to this post. Sincerely,Juhn Jac,Consumer M365 Forum Moderator

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  1. Anonymous
    2022-01-19T23:40:43+00:00

    Any update on this ongoing issue please? it's been too long!

    Please advise ASAP.

    Thanks.

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  2. Anonymous
    2022-01-20T02:13:24+00:00

    I have been having the same issue also since last week.

    I cannot understand what is triggering the 'lock'. I am able to unlock the account using different cell phone no.s.

    I have deleted many messages in the 'Sent' folder; hoping that this solves the account locking problem.

    Questions:

    1. Once the cell phone no. has been used several times (twice, I think), it cannot be used again to unlock the account.

    Message - 'Usage limit exceeded. Try again tomorrow'

    A different cell phone no. will have to be used, but I am running out of cell ph. no.s to use to unlock the account.

    WHAT IS THE TIME LIMIT TO REUSE OR RESET THE SAME CELL PH. NO. TO UNLOCK THE ACCOUNT ? It has been almost 48 hrs., and I cannot use a previously used cell ph. no.

    1. WHY CANT AN EMAIL ADDRESS BE USED TO UNLOCK THE ACCOUNT ? I have two-step authentication for my account, for supposedly more security, but still cannot escape the 'locked' email account.
    2. THE 'LOCKING' messes up mail synced to my Ipad, as the device cannot confirm the password.

    COULD A MICROSOFT OUTLOOK MODERATOR RESPOND TO THESE QUESTIONS/CONCERNS AND PROVIDE AN UPDATE ? ATLEAST ACKNOWLEDGE THE PROBLEM ! IS THERE A BUG FIX ?

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  3. Anonymous
    2022-01-20T10:15:58+00:00

    Hi Jason,

    I'm encountering similar issues as well. Tried to do everything this forum has advised, but nothing has worked. Would it be possible for a team member to contact as I can't seem to get anyone through phone support

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  4. Anonymous
    2022-01-20T17:21:01+00:00

    I have been locked out of my account since January 1st and I am at the end of my tether with trying to sort it. You cannot access support without logging in....and I can't log in as my account is locked. Who can take the lock off my acccount please?

    Why is it taking so long to sort. And why is there not a phone number that you can actually speak to someone.

    I have tried everything that has been suggested and nothing has worked!!

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