Hotmail account repeatedly locked

Anonymous
2022-01-11T17:28:52+00:00

* Locked

On Sat Jan 8, 2022, my outlook/hotmail account was temporarily locked due to "unusual activity". I requested a verification code, and my account was unlocked. I changed my password. I logged in OK the next day. I can receive emails, but as soon as I send an email, my account is locked again. What can I do?

Outlook | Windows | Classic Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2022-01-24T16:05:45+00:00

Hello JerryJackson7 & All Community Members!

The fix for the ongoing issue has been deployed already. Please reset your account password and click the link I have provided below to verify the account.

Click here: Check your Microsoft account reputation

We look forward to your response on the results. If you have other clarifications about this matter, you can get back to us by replying to this post. Sincerely,Juhn Jac,Consumer M365 Forum Moderator

Was this answer helpful?

10+ people found this answer helpful.
0 comments

150 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2022-01-16T21:21:57+00:00

    I had the same issue with my Hotmail account being temporarily locked due to "unusual activity", also since 1/9/2022. I also received the message "Usage limit exceeded. Try again tomorrow" when I tried to "verify" my account. Multiple back-and-forths with Microsoft support didn't help.

    SOLUTION: It turns out that my problem was that I had too many emails in my "Send" folder! I didn't see this mentioned anywhere as a potential problem but once I deleted most of them, my problem has been solved. Just a lucky guess on my part. Here's what I did:

    Go to Settings

    Click on "View all Outlook settings"

    Click on "General" and then "Storage"

    Scroll down to the "Send" folder

    On the right, under "Empty", you can select either 3, 6, or 12 months (to delete all emails in the "Send" folder that are older than that number of months).

    I had over 24,000 emails in there, since I have been using this same Hotmail account for many years. It would be nice if there were a way to tell Hotmail to delete emails from the "Send" file after a year or two, the same way it deletes emails from the "Delete" folder after 30 days.

    Hope this helps some of you!

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  2. Anonymous
    2022-01-16T22:10:25+00:00

    Is there an update on this situation ………I still get a “verification” message but it never goes anywhere. How do I get in my account?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2022-01-16T22:17:11+00:00

    I think you might be a genius and that would make Microsoft workers total idiots that none of them thought of it

    I will try later tonight

    Love you!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2022-01-16T23:13:55+00:00

    I still have 7 GB of free storage (out of 15GB), that cannot be it.

    Was this answer helpful?

    0 comments