Hotmail account repeatedly locked

Anonymous
2022-01-11T17:28:52+00:00

* Locked

On Sat Jan 8, 2022, my outlook/hotmail account was temporarily locked due to "unusual activity". I requested a verification code, and my account was unlocked. I changed my password. I logged in OK the next day. I can receive emails, but as soon as I send an email, my account is locked again. What can I do?

Outlook | Windows | Classic Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2022-01-24T16:05:45+00:00

Hello JerryJackson7 & All Community Members!

The fix for the ongoing issue has been deployed already. Please reset your account password and click the link I have provided below to verify the account.

Click here: Check your Microsoft account reputation

We look forward to your response on the results. If you have other clarifications about this matter, you can get back to us by replying to this post. Sincerely,Juhn Jac,Consumer M365 Forum Moderator

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  1. Anonymous
    2022-01-17T20:54:39+00:00

    I'm having the same problem starting Jan 10th. I've had an old @MSN account for over 20 years and I tried to send an email from Thunderbird which would not go through.

    I've jumped though all the hoops getting a code from my backup account, then being prompted to get a text. I got into my account on line, changed my PW in case I'd been hacked. Back at Thunderbird I changed the PW and was blocked again. I then I ran into the "usage exceeded" problem with my phone. I was going around in circles.

    I even filed a report last Wed to have my account unblocked. MS gave me a speedy reply. And their solutions didn't work. So I tried using my partner's phone. That got me in. So back at Thunderbird I wrote my friends I had my account blocked and... once again, the letter would not go out. I was blocked again... and now my partner's number also got the "usage exceeded" error.

    I've looked at the responses here. I don't have much mail, I have nothing in my sent box because I move all sent to the inbox. I'm at a loss. I NEED this account back. It's where I do all my business, credit cards, Amazon, health/home/auto insurance, IRS, you name it.

    UPDATE UPDATE: I was able to get into my web-based email account... but I could not get a text message on my phone because of that "quota exceeded" bug... but I did get through on my partner's phone. I was able to send a letter from that account while on line. I don't dare to try to send it from Thunderbird again because that's how my account was locked twice.

    I await some solution before I use Thunderbird to send anything again and will just use the web-based account

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  2. Anonymous
    2022-01-17T20:57:24+00:00

    Just curious, you're obviously able to get into your account as I was at one point.

    Are you working in that on-line account or in an email client like Outlook or Thunderbird?

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  3. Anonymous
    2022-01-17T21:06:37+00:00

    Sounds like the same issue….I’m running out of phone numbers to verify

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  4. Anonymous
    2022-01-17T21:20:25+00:00

    I have a 20 year old @msn email and I use Thunderbird. I only have last year's mail in my account... anything older goes to local storage. So that can't be an issue... nor can it account for not being able to send mail from Thunderbird... or why there's a "quota exceeded" error trying to get a text by phone. I get that the message all the time even when it tells me to try again tomorrow.

    Deleting emails can not be the solution since what's the point of having an account that's NOT exceeding any storage limits?

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