Hotmail account repeatedly locked

Anonymous
2022-01-11T17:28:52+00:00

* Locked

On Sat Jan 8, 2022, my outlook/hotmail account was temporarily locked due to "unusual activity". I requested a verification code, and my account was unlocked. I changed my password. I logged in OK the next day. I can receive emails, but as soon as I send an email, my account is locked again. What can I do?

Outlook | Windows | Classic Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2022-01-24T16:05:45+00:00

Hello JerryJackson7 & All Community Members!

The fix for the ongoing issue has been deployed already. Please reset your account password and click the link I have provided below to verify the account.

Click here: Check your Microsoft account reputation

We look forward to your response on the results. If you have other clarifications about this matter, you can get back to us by replying to this post. Sincerely,Juhn Jac,Consumer M365 Forum Moderator

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  1. Anonymous
    2022-01-18T16:33:49+00:00

    I’m blocked using, outlook app on iPad and iPhone also other mail apps I use. I’m blocked using outlook software on pc and also safari browser Totally stuffed. I don’t think it’s thunderbird. I don’t use that anymore.

    I’ve reentered password and verified. It’s saying I’ve tried too many times to verify, try again tomorrow but when I do it says I’ve tried too many times try again tomorrow.

    Unless it’s sorted quickly I will need to start all over with a new email address and provider. My bank, credit card and who knows what all associated with this address.

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  2. Anonymous
    2022-01-18T16:15:24+00:00

    I'm not sure.... I was able reactivate my account last week, but when I went to use my mail program Thunderbird... just trying to send a letter caused it to be blocked again. And I seem to have gotten around the "usage exceeded" phone block by using my partner's phone which had been blocked and I didn't use it for a few days... my phone was still blocked.

    So at this point I'm just using my web based mail account not Thunderbird.

    So when YOU were blocked... were you using your web-based mail account or a mail program like Outlook or Mozilla Thunderbird? I suspect the problem is with how these programs interact with the mail servers but no one yet is answering that simple question.

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  3. Anonymous
    2022-01-18T14:09:31+00:00

    Hello JerryJackson7

    Thank you for getting back to us!

    I just wanted you to know that we received multiple issue about it and we are now communicating with our internal teams.

    We will keep you posted.

    Respectfully,    

    Jason Guer 

    M365 Forum Moderator

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  4. Anonymous
    2022-01-18T10:45:03+00:00

    I have been seeing this as well, I see the activity (Login attempts) coming from USA and Rus. Is there anyway to use GEO lock and only allow loggings from my country. Seems like there's been a leak with the amount of users experiencing this issue.

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