Hotmail account repeatedly locked

Anonymous
2022-01-11T17:28:52+00:00

* Locked

On Sat Jan 8, 2022, my outlook/hotmail account was temporarily locked due to "unusual activity". I requested a verification code, and my account was unlocked. I changed my password. I logged in OK the next day. I can receive emails, but as soon as I send an email, my account is locked again. What can I do?

Outlook | Windows | Classic Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2022-01-24T16:05:45+00:00

Hello JerryJackson7 & All Community Members!

The fix for the ongoing issue has been deployed already. Please reset your account password and click the link I have provided below to verify the account.

Click here: Check your Microsoft account reputation

We look forward to your response on the results. If you have other clarifications about this matter, you can get back to us by replying to this post. Sincerely,Juhn Jac,Consumer M365 Forum Moderator

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  1. Anonymous
    2022-01-17T15:51:17+00:00

    But you recall getting an option of deleting on,y 3 months?

    I am just making sure you went to the right spot

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  2. Anonymous
    2022-01-17T15:50:12+00:00

    many thanks I've just submitted. I cant tell you how many times I've tried to verify, now it says i've tried too many times.

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  3. Anonymous
    2022-01-17T15:40:39+00:00

    You might need to submit an Account Reinstatement Form also:

    https://www.microsoft.com/en-us/concern/accountreinstatement

    Then wait for a response from Microsoft, and possibly another day, before trying again.

    When I had this issue back in December, the support person I chatted with did the reinstating himself, and the next day everything worked fine. I can't find the link to initiate a chat now, but the online form should accomplish that. It's possible that my submitting that form AND deleting the old emails from my Sent folder both had to happen for this to be fixed.

    I deleted everything older than 12 months from my Sent folder, which reduced the number of emails in there from over 24,000 to under 3,000.

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  4. Anonymous
    2022-01-17T15:35:06+00:00

    all, and the delete box too

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