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When dialing in to conference calls from my Outlook 365 app I have always been able to just click on the number in the "location" field of calendar meetings. However, after the ios 13 update I can no longer click on numbers and am having to enter them manually! Sometimes this involves not just the 10 digit phone number, but a long "conference code" number as well, all of which was previously dialed with one easy click.
Is there any way I can get that functionality back? I need to be able to dial directly from outlook invites. That's the primary benefit of using them.
Using Outlook for iOS for personal email and calendar management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello! I am iOS 13.1.3 and app version 4.7.1 and am unable to dial-out directly from the meeting invite. I am forced to copy/paste the number...
Can you please help with a fix?
Thank you.
Mike
Hi All,
Greetings, we just tested this issue in Outlook for iOS APP (version 4.7.1) in iPhone, iOS version is 13.1.3, but we cannot reproduce this issue on our side. Given this situation, please try to update both Outlook for iOS APP and your iOS to the latest version to check the result.
If the issue persists, please kindly report this issue to our dedicated in-app support team and request further 1:1 assistance. For your reference: Get in-app help for Outlook for iOS and Android.
Your understanding and cooperation will be highly appreciated.
Best regards,
Jennifer
Hi MS
the solution provided is not a fix...this problem is not an update issue..it came shortly before the lastest ios update ...something changed in our tennants and it was by MS
please explain and own this change
I'm having this issue and I'm NOT on iOS 13
Hi Bryanbiker,
Welcome to post your question in our forum. From your description, this seems to be a compatibility issue between Outlook for iOS APP and new iOS 13.
Given this situation and to get a better user experience, please make sure you have installed the latest version of Outlook for iOS APP from the APP store.
In addition, if your Outlook for iOS application is already up to the latest version, try removing and re-adding your account to Outlook to see if there is any difference.
While if all above methods cannot help to fix this issue, to help you better and more efficiently, it is highly recommended to contact our in-app support team to report this issue to them and request further assistance. Engineers in there are expert in such Outlook for iOS issues and you can communicate with them directly in Outlook for iOS APP in Menu > ? > Contact Support. For your reference: Get in-app help for Outlook for iOS and Android.
Thanks for your understanding and time.
Best regards,
Jennifer