Outlook app draining battery

Anonymous
2018-02-12T15:41:04+00:00

I tried to post a question to this thread:

https://answers.microsoft.com/en-us/outlook\_com/forum/oemail-oapps/outlook-app-on-android-draining-battery/832e5534-f5e4-4c66-a106-5f2ad10e7d64

However the 'reply' seems to be greyed out when I try. So to continue...

When I press the 'battery' button on my Samsung android phone, it consistently says the outlook app is eating 60% of battery power. Similar to the last question in the previous thread; can microsoft advise please:-

a) when a fix for this will be published please? or

b) recommend an equivalent non microsoft product that works well connecting to outlook.com that doesn't voraciously eat battery power?

Any help is appreciated.

Moved from: Outlook.com / Email / Sending, receiving, and reading email

Outlook | Outlook for mobile | Outlook for Android | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-06-28T14:26:08+00:00

    So many people with these problems (here 600 phones, even with 2 exploding batteries because of this), and Microsoft is doing nothing to fix this since february...

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  2. Anonymous
    2018-06-23T12:43:42+00:00

    Try disabling "Contact Synchronization".  This option seems to lead to some kind of active loop that causes toomuch CPU usage by the app, and battery drain.

    Cheers

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  3. Anonymous
    2018-05-04T20:29:08+00:00

    In Addition to draining issues I also have the following. Posted in another area.

    I think my question is being misunderstood. I will list the issue I am having.

    1. Own Samsung S8
    2. Downloaded the Outlook for Android App.
    3. Added Gmail account (all good)
    4. Added Outlook account (all good)
    5. Day later added a new Gmail contact via desktop
    6. That new contact is now on my native contact app on the phone
    7. Go to Outlook app to compose email and the contacts email does not populate
    8. Then add that same contact to my Outlook.com account

    9. Go to Outlook app to compose email and the contact appears because it is now in my Outlook contacts even though it is in my Gmail contacts on the native contact app on the phone.

    1. Overall when the Outlook app is downloaded and a Gmail email address is added it pulls Gmail contacts. The problem is as contacts are added the new ones do not appear when initiating a new email.
    2. I hope I explained this correctly. Any help would be welcomed for I like the app very much.

    Thank you,

    JF

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  4. Anonymous
    2018-05-04T20:24:24+00:00

    Mine is also draining on 30% usage

    temporary solution is to disable the autostart in settings.

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  5. Anonymous
    2018-05-03T18:04:00+00:00

    Hi. I fixed it by deleting the app, restarting and reinstalling Outlook.

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