Trusted Platform Module has malfunctioned....

Anonymous
2019-04-17T08:54:32+00:00

Outlook 2016 with Office 365 account keeps prompting for password. After entering it, an error pops up "Your computer's Trusted Platform Module has malfunctioned. If this error persists, contact your system administrator with the error code 80090030. It affects Outlook login only. 

Outlook | Windows | Classic Outlook for Windows | For home

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Anonymous
2019-05-10T06:05:20+00:00

The word on the street is that Outlook is wanting MFA.  So either you have to turn on MFA or disable ADAL

Fix get them onto MFA or

Close Outlook

Open Regedit

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity

Create REG_DWORD

EnableADAL

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Anonymous
2019-04-18T04:15:09+00:00

Hi Sam,

Based on the error message, the issue is related to Trusted Platform Module(TPM). You need to check whether your TPM works correctly. You try to back up your data and clear TPM. It will reset your security processor to its default settings. For your reference:

https://support.microsoft.com/en-us/help/4096339/windows-10-device-protection-in-windows-defender-security-center#clearTPM

For more details about TPM, you can follow the link below:

https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-vista/cc749022(v=ws.10)

Regards,

Carlos

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  1. Anonymous
    2019-10-12T13:56:05+00:00

    Thank you Susan. It worked for me...

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  2. Anonymous
    2019-10-11T09:52:06+00:00

    Thanks so much, Susan, that solved it for me too! (the regedit thing) Have been in touch with MS Support a couple times, but to no avail.

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  3. Anonymous
    2019-10-10T19:41:52+00:00

    this one work for me.

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