Trusted Platform Module has malfunctioned....

Anonymous
2019-04-17T08:54:32+00:00

Outlook 2016 with Office 365 account keeps prompting for password. After entering it, an error pops up "Your computer's Trusted Platform Module has malfunctioned. If this error persists, contact your system administrator with the error code 80090030. It affects Outlook login only. 

Outlook | Windows | Classic Outlook for Windows | For home

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Anonymous
2019-05-10T06:05:20+00:00

The word on the street is that Outlook is wanting MFA.  So either you have to turn on MFA or disable ADAL

Fix get them onto MFA or

Close Outlook

Open Regedit

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity

Create REG_DWORD

EnableADAL

0

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Anonymous
2019-04-18T04:15:09+00:00

Hi Sam,

Based on the error message, the issue is related to Trusted Platform Module(TPM). You need to check whether your TPM works correctly. You try to back up your data and clear TPM. It will reset your security processor to its default settings. For your reference:

https://support.microsoft.com/en-us/help/4096339/windows-10-device-protection-in-windows-defender-security-center#clearTPM

For more details about TPM, you can follow the link below:

https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-vista/cc749022(v=ws.10)

Regards,

Carlos

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  1. Anonymous
    2021-08-20T03:29:58+00:00

    I was able to fix this issue by disconnecting my Work account and then reconnecting it. I was receiving the exact same error message and I had tried clearing the TPM and other fixes to no avail.

    Below are the steps I used to remedy the issue:

    1. Navigate to the “Accounts” section of the Settings app and navigate to the “Access work or school” page. Click the account you want to unlink and press the “Disconnect” button. Follow the prompts to complete the account removal process.
    2. Navigate to the “Accounts” section of the Settings app and navigate back to the “Access work or school” page. Click the "+" icon to associate an account.
    3. Enter your credentials and wait for the process to complete.
    4. Launch Outlook and all should be functioning properly.

    Hey Timothy_P,

    I'm curious if you're referring to the solution for the TPM error. Did your solution fix the TPM error?

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  2. Anonymous
    2021-08-06T15:21:08+00:00

    The word on the street is that Outlook is wanting MFA.  So either you have to turn on MFA or disable ADAL

    Fix get them onto MFA or

    Close Outlook
    Open Regedit
    HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity

    Create REG_DWORD
    EnableADAL
    0

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  3. Anonymous
    2021-07-02T13:30:39+00:00

    Had this exact problem when I moved the hard drive to a new chassis on an Azure Joined machine.

    Made sure that TPM was enabled in the BIOS on the new hardware.

    Suspended BitLocker first, then put the drive in the new chassis. Resumed Bitlocker.

    Open an administrative command prompt.

    Type the following commands:

    dsregcmd /leave

    dsregcmd /status and verify AzureAD joined is NO

    dsregcmd /join If it's not working, simply logoff and logon to Windows again.

    dsregcmd /status and verify AzureAD joined is YES

    Logoff then logon (or Reboot)

    The problem appears that the keys are stored in the TPM chip,

    so when you move the drive to a new chassis (without the keys in TPM), you get this error.

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