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Outlook 2016 with Office 365 account keeps prompting for password. After entering it, an error pops up "Your computer's Trusted Platform Module has malfunctioned. If this error persists, contact your system administrator with the error code 80090030. It affects Outlook login only.
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
The word on the street is that Outlook is wanting MFA. So either you have to turn on MFA or disable ADAL
Fix get them onto MFA or
Close Outlook
Open Regedit
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity
Create REG_DWORD
EnableADAL
0
Hi Sam,
Based on the error message, the issue is related to Trusted Platform Module(TPM). You need to check whether your TPM works correctly. You try to back up your data and clear TPM. It will reset your security processor to its default settings. For your reference:
For more details about TPM, you can follow the link below:
https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-vista/cc749022(v=ws.10)
Regards,
Carlos
Outlook 2016 with Office 365 account keeps prompting for password. After entering it, an error pops up "Your computer's Trusted Platform Module has malfunctioned. If this error persists, contact your system administrator with the error code 80090030. It affects Outlook login only.
Hi
I had the same problem trying to log into Outlook and Teams. I'm set to MFA and the TMP dashboard wouldn't even load telling me to contact the vendor. I tried changing the EnableADAL, stopping and restarting then clearing the TMP and finally completely resetting the PC - all failed to fix it.
In my case I'm using an 2017 HP desktop so I eventually went onto the HP website under the Drivers and Software updates and downloaded the newest Bios update for my computer dated 2020 and it resolved the problem.
HP Consumer Desktop PC BIOS Update (ROM Family SSID 81B3)
Just in case it helps anyone else.
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Timothy, you sir are brilliant! I have been trying every other fix for this issue to no resolve and just today I came across your recommendation which worked! Thank you!