Trusted Platform Module has malfunctioned....

Anonymous
2019-04-17T08:54:32+00:00

Outlook 2016 with Office 365 account keeps prompting for password. After entering it, an error pops up "Your computer's Trusted Platform Module has malfunctioned. If this error persists, contact your system administrator with the error code 80090030. It affects Outlook login only. 

Outlook | Windows | Classic Outlook for Windows | For home

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Anonymous
2019-05-10T06:05:20+00:00

The word on the street is that Outlook is wanting MFA.  So either you have to turn on MFA or disable ADAL

Fix get them onto MFA or

Close Outlook

Open Regedit

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity

Create REG_DWORD

EnableADAL

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Anonymous
2019-04-18T04:15:09+00:00

Hi Sam,

Based on the error message, the issue is related to Trusted Platform Module(TPM). You need to check whether your TPM works correctly. You try to back up your data and clear TPM. It will reset your security processor to its default settings. For your reference:

https://support.microsoft.com/en-us/help/4096339/windows-10-device-protection-in-windows-defender-security-center#clearTPM

For more details about TPM, you can follow the link below:

https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-vista/cc749022(v=ws.10)

Regards,

Carlos

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  1. Anonymous
    2020-05-07T16:26:24+00:00

    For those that might follow....   None of this involved data loss:

    If this is a DELL machine.

    In Windows - RUN - tpm.msc.  If no TPM reported.

    Tap F2 during boot to enter BIOS - look for TPM - if there - re-enable.  Save and reboot.

    If TPM is missing from BIOS - go to support.dell.com and enter machine service tag.  Download BIOS update, run, follow promptsand allow to reboot machine. 

    On reboot - Tap F2 during boot to enter BIOS - look for TPM - if there - re-enable (or confirm it is enabled).  Save and reboot.

    --

    One other wrinkle - if the TPM doesn't reappear after a BIOS update.

    Shut machine down, Remove power cord.  Hold power button in for 60+ seconds to drain 'flea' power.  Reconnect power

    cord and reboot.

    --

    Dell documentation is here:

    https://www.dell.com/support/article/en-us/sln305777/tpm-option-is-missing-in-the-system-bios-setup-latitude-precision-or-xps?lang=en

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  2. Anonymous
    2020-05-04T18:23:23+00:00

    This will not work.  Don't bother.

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  3. Anonymous
    2020-04-16T21:41:47+00:00

    I had similar issues at my company email - an error message "Trusted Platform Module" seems to be widespread but not confirmed.  Slowed up my ability to do Webex, upon sending emails had to insert my login etc.   Seems intermittent.

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