Outlook for Android not syncing new emails

Anonymous
2019-04-09T12:30:46+00:00

Outlook for Android has stopped loading new messages in my Inbox.  I suspect the behavior ties to a recent update. I'm set to have updates for Outlook automatically update and in Play Store states the last update was 3 days ago. I've been aware of the issue for the last 2 days. 

Characteristics

  • Outlook new email icon displays on top bar
  • Notification shade displays the email title and message preview
  • Navigating to message from the notification shade, Outlook states "Couldn't Open Message"
  • Navigating to Outlook app directly and pull down to refresh >> Nothing new loads
    • No error message provided

Reset Attempts

  • Force Stopped app and reloads > no change
  • System restart from UI, load app > no change
  • Hard restart of the device, load app >> Inbox refreshes!
    • Hard restart = Volume down & Power button for 5-8 seconds until reboot initiated
    • Email is received for a short while and then fails to sync again

Environment

  • Samsung Galaxy Note 8
    • SM-N950W
  • Android 9 (Pie) w/One UI
    • Ver. N950WVLU5DSC1
  • Other MS apps loaded
    • Teams (not connecting either recently)
    • Word
    • Excel
    • PowerPoint

Any help or insight anyone could offer would be greatly appreciated. 

Thanks

Jay

Outlook | Outlook for mobile | Outlook for Android | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2019-04-09T14:14:27+00:00

Hi  Jay,

Thanks for your posting here, firstly, please sign in your account in your mailbox web page and check if this account can receive the emails successfully, if yes, please open Outlook app, go to Settings > Tap the account that is not syncing > Tap Reset Account. Check to see if your account is syncing. If it still doesn't work, may I confirm that if your account is IMAP or Exchange account? if yes, please delete and re-add your email account.

If issue persists, please go to Open the Menu > tap the ? > Contact Support. For your reference: Get in-app help for Outlook for iOS and Android which is dedicated to handling Outlook for Android related issues, you'll receive a notification once the support team get back to you, you can easily communicate with them there. Your time and understanding will be appreciate.

Regards,

Bryan

Was this answer helpful?

40+ people found this answer helpful.
0 comments

87 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2019-06-06T01:03:09+00:00

    I also forgot to mention that I cannot send emails when it's stuck in this state.  Disabling wifi for a short period does the trick and emails finally send.  Really annoying.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2019-06-06T01:36:58+00:00

    I'm a week into having replaced my WiFi router and email is still flowing normally again. I don't know what the underlying issue was, but I'm glad the new router fixed it. Has anyone else tried checking their email when connected to a different WiFi hotspot? My mail sync issue was limited to just my home WiFi. What kind of routers are you using when you have the sync issues?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2019-06-06T01:43:46+00:00

    Thought I'd mention - my To Do tasks are now syncing immediately too! Was driving me crazy and I was about to look for another task list solution because they wouldn't sync - especially shared task lists. But replacing the WiFi router fixed this as well.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-06-06T13:17:22+00:00

    TP-Link AC1750 / Archer C7v2.  Latest firmware installed.   I haven't tried another router.  Although I do have an old DLink lying around that I may try at some point.

    Was this answer helpful?

    0 comments